Customer Support Specialist

Aston Carter•Tigard, OR

7d•$20 - $21•Onsite

About The Position

The Order Fulfillment Associate or (Customer Support Specialist I) is responsible for processing orders using our Enterprise Resource Planning (ERP) system, managing the order through the fulfillment process using a ticketing system and providing customers with the highest level of service possible. Day to day: Process purchase orders in the ERP system, accuracy and attention to detail are key. Review PO's against quotes, resolve customer PO issues that may arise.

Requirements

High School Diploma/GED plus at least 6 months relevant experience
Excellent written and verbal communication skill
Ability to collaborate with a diverse cross-functional team spread throughout the country
Knowledge of Microsoft Office suite (Excel, Word, Outlook, Teams)
Ability to prioritize, manage multiple tasks and meet daily deadlines
Embrace continuous improvement philosophy
Customer service
Data entry
erp system
crm system
microsoft office
logistics
logistics manufacturing
Service

Responsibilities

Use company CRM system to manage work queue and verify customer product certifications
Review purchase orders against quotes to verify pricing before booking into the ERP system
Work with sales team to obtain approval on drop-ship orders and to verify discounts listed on purchase orders are valid
Utilize company ERP system to process purchase orders accurately and efficiently before processing purchase orders
Respond to customer inquiries and provide speedy and thorough resolution to customer issues to ensure customer satisfaction
Handle day-to-day correspondence via email & phone (approx.10 calls a day max) the majority of communication will be via email correspondence.
Answer customer inquiries via phone and email regarding lead time, the status of purchase orders, back-ordered materials, etc.
Work with customers to resolve pricing issues on PO’s as they occur
Work with sales operations team to prioritize orders as needed when inventory is limited
Build rapport with new and repeat customers by providing exceptional customer service through email and phone interactions.
Review and execute change orders/correction requests
Other duties as assigned by Supervisor