Customer Support (Healthcare)

Broadway Ventures•Columbia, SC

4d•Hybrid

About The Position

At Broadway Ventures, we transform challenges into opportunities with expert program management, cutting-edge technology, and innovative consulting solutions. As an 8(a), HUBZone, and Service-Disabled Veteran-Owned Small Business (SDVOSB), we empower government and private sector clients by delivering tailored solutions that drive operational success, sustainability, and growth. Built on integrity, collaboration, and excellence, we’re more than a service provider—we’re your trusted partner in innovation. Are you someone who enjoys helping others, staying organized, and making a difference behind the scenes? If you’ve worked in customer service, a call center, retail, banking, or administrative roles—this could be the perfect next step in your career. We’re looking for Customer Support Specialists who are great with people, detail-oriented, and comfortable learning new tools.

Requirements

A high school diploma or equivalent
At least 2 years of experience in a customer service or administrative role (retail, banking, office, call center, etc.)
Strong communication skills—both spoken and written
A professional and friendly demeanor
Basic computer skills (such as email, browsing, and Microsoft Office, File Explorer)

Nice To Haves

Associates Degree
Familiarity with Electronic Data Interchange, Medicare or the Healthcare field

Responsibilities

Provide friendly, helpful phone and email support to customers using our system
Track and manage customer service requests using our internal tools
Help users enroll in our services through an app and guide them through simple steps
Support the setup of basic electronic transactions (we’ll train you)
Assist with documentation and audits
Collaborate with team members and contribute to smooth daily operations