Customer Support Specialist

ASSA ABLOY • Fort Lauderdale, FL

4d • $55,000 - $60,000

About The Position

Customer Support Specialist is responsible for delivering high standards of service to customers by making the most effective and efficient use of our resources. To meet these responsibilities, the Customer Support Specialist must possess a high level of customer service, organization skills and the ability to work in a fast-paced environment. The Customer Support Specialist must be a combination of a team motivator and an expert service provider

Requirements

• 3+ years’ experience in customer service role
• Proficiency in SAP
• Microsoft Office skills (e.g., Excel, Outlook, etc.)
• Strong organizational skills
• Capable of completing tasks within appropriate turnaround times
• Must be able to talk, listen and speak clearly on telephone
• A customer success champion who loves delivering amazing customer service
• An outgoing personality who can communicate effectively, both verbally and in writing
• Self-starter who will do whatever is necessary to ensure the customer receives world-class service.
• A true team player who is able to pull their own weight while making sure to get work done through others where appropriate
• A problem solver identifying the next solution rather than focusing on the next problem
• Responsible individual who can demonstrate it through previous employment or work efforts
• Able to manage multiple tasks one time and see each task to completion
• A creative thinker who is always looking for ways to improve processes and create efficiencies while remaining open-minded
• Flexible.

Responsibilities

• Taking care of our customer service is identified as main management responsibility
• Handle the shared inbox and eStore operations to ensure timely and accurate responses
• Process quotes, sales orders, and purchase orders efficiently on a daily basis
• Manage both incoming and outgoing calls, ensuring a professional and customer-focused approach
• Support the supervisor/manager in developing team knowledge and skills to handle customer inquiries, support requests, and issue resolution effectively
• Assist in monitoring and training the team to ensure customer service and outbound performance objectives are consistently met
• Administrative duties such as managing office supplies and assisting with office coordination
• Perform additional responsibilities and special projects as assigned

Benefits

• medical
• dental
• vision insurance
• 401(k) with company match
• paid time off
• additional employee benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees