Customer Support - Voice - REMOTE

Jobgether

5d • Remote

About The Position

In this role, you will play a vital part in enhancing client experiences by providing empathetic and patient-focused assistance. You will be responsible for ensuring accurate documentation and effective communication, fostering the relationship between healthcare clients and professionals. This position offers you the opportunity to make a meaningful impact on business operations while working in a fully remote capacity, allowing for flexibility and a work-life balance. Join us and be a pivotal part of a team that seeks to revolutionize the talent expansion landscape.

Requirements

• 2.5+ years of experience in a client-facing role with strong administrative skills; experience in healthcare highly regarded.
• Exceptional written and verbal communication skills with the ability to convey information clearly and empathetically.
• High accuracy in managing documentation, CRM data, and follow-up communications in compliance with healthcare standards.
• Advanced skills in Microsoft Office Suite and familiarity with CRM systems, with the ability to learn new healthcare software.
• Strong organizational and time management skills with the capacity to prioritize and manage multiple tasks efficiently.
• A proactive and flexible attitude with the ability to work both independently and collaboratively in a dynamic, fast-paced environment.

Nice To Haves

• any experience with email marketing (i.e. Mailchimp).

Responsibilities

• Serve as the primary point of contact for healthcare clients, delivering empathetic, patient-focused assistance.
• Create, update, and maintain comprehensive documentation related to client interactions, appointments, and follow-up actions.
• Compose and send timely follow-up emails to confirm appointments, share important updates, and address client concerns.
• Manage and update client information within CRM systems to ensure data accuracy and efficient communication.
• Provide administrative support through tasks such as calendar management, document organization, and filing.
• Coordinate with healthcare professionals and internal teams to schedule appointments and ensure smooth service delivery.
• Compile and analyze client interaction data to identify trends and recommend improvements to enhance service quality.

Benefits

• Competitive salary
• Opportunity to shape the HR function of a rapidly growing BPO.
• Work closely with a team of industry leaders who have successfully scaled BPOs in the past.
• Career growth and development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed