Customer Support

Aston Carter•Newberg, OR

1d•$21 - $21•Onsite

About The Position

The admin assistant will provide support to the customer service department and provide a variety of administrative functions. Daily Duties: Communicate with internal and external stake holders in a professional manner Answers and appropriately routes telephone calls as necessary, screening and tactfully handling internal and external inquiries. Answers up to 100 incoming calls per day and routing to the appropriate manager/department. Compiles, creates and modifies reports using database software of Microsoft Office applications Order entry of customer orders Use of Microsoft AX and Microsoft 365 for data entry and data collection of customer orders. Administers various programs, projects, and processes under specific department requirements, and generally acts as a resource for the department as a whole. May also manage various vendor contracts as assigned. Maintains confidentiality of information, achieves and maintains quality and productivity standards

Requirements

Administrative support
Customer service
Data entry
Microsoft office
front desk
receptionist secretarial
microsoft
administration
administrative assistance
clerical
customer service oriented
Order entry
1 year of relevant experience using Microsoft
1 year of experience in customer service or administrative experience.
Must have confident phone presence
Requires knowledge of and experience with office routines and general clerical procedures.
Demonstrated keyboarding quality and efficiency with the ability to proofread for errors effectively.
Must also possess general math skills and the ability to create electronic spreadsheets/database reports.
Demonstrated ability to understand and maintain confidentiality of information and material.
Must exercise good written and verbal communication skills, utilizing effective communication methods.

Responsibilities

Communicate with internal and external stake holders in a professional manner
Answers and appropriately routes telephone calls as necessary, screening and tactfully handling internal and external inquiries.
Answers up to 100 incoming calls per day and routing to the appropriate manager/department.
Compiles, creates and modifies reports using database software of Microsoft Office applications
Order entry of customer orders
Use of Microsoft AX and Microsoft 365 for data entry and data collection of customer orders.
Administers various programs, projects, and processes under specific department requirements, and generally acts as a resource for the department as a whole.
May also manage various vendor contracts as assigned.
Maintains confidentiality of information, achieves and maintains quality and productivity standards