24K Customer Technical Service Principle Engineer (Onsite)

RTX • East Hartford, CT

18h • Onsite

About The Position

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious.
Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.
At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?
This position is in the Commercial Engines Engineering, PW1500G/PW1900G (24K) Customer Technical Services team, for a Principal Engineer focused on Event Troubleshooting, Controls hardware/software, and Externals hardware.
Our focus is to manage and resolve technical issues for system level engine events and controls/externals hardware to ensure engine safety and to maintain competitive advantage relative to operational parameters such as Delays and Cancellations (D&C’s), In-Flight-Shut-Down (IFSD) rate, reduction of maintenance burden, etc.
This assignment offers interesting and exciting insight to the engineering support of our airline customers, engine shops, and airframers. Job requires flexibility and adaptability to rapidly changing requirements and priorities, and ability to multitask across several engine disciplines, hardware, and/or across several GTF engine models and customers.

Requirements

• Bachelor’s Degree in Science, Technology, Engineering or Mathematics (STEM) field
• 8+ years of Engineering experience, or 5+ years with an advanced degree
• U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract
• Must be willing to travel to various domestic and international Airline Customers, Partners/Suppliers, Repair, and MRO organizations, typical travel 10-20%.

Nice To Haves

• Direct knowledge and experience dealing with commercial airline customers & MROs
• Working knowledge of PW1500G / PW1900G engine software, performance/operability, system integration, and engine externals hardware
• Strong communication, interpersonal, time management and organizational skills
• Demonstrated technical leadership in engineering continuous improvement
• Comfortable with presenting in front of others and dealing with high-pressure situations
• Excellent judgment and professional maturity with the ability to create positive relationships

Responsibilities

• Collaborate Globally: Interface with commercial airline operators, MRO shops, worldwide P&W Field Service Representatives, and airframe companies (Airbus/A220, Embraer/E190) with a focus on Engine Software, Performance/Operability, System Integration, Controls, and Externals hardware.
• Develop Technical Data: Initiate and oversee the creation of Engineering Authorizations (EAs), Special Instructions, Service Bulletins and other maintenance documents to support airline customers.
• Contribute to updates for Aircraft Maintenance Manuals (AMM), Engine Manuals and Clean, Inspect & Repair (CIR) manuals.
• Support Critical Operations: Receive and respond to customer technical questions to keep fleets flying and maintain MRO shop throughput.
• Participate in airline and MRO engine shop customer meetings, conferences, customer council calls as well as releasing All Operator communications and Service Information Reports through development and presentation of relevant engineering material.
• Interface with Industry Experts: Coordinate and collaborate with the Program Office, Customer Field Directors (CFDs), Component Integrated Product Teams (CIPTs), Chief Engineers, regulatory authorities, maintenance data authors, field service representatives, Customer Service Managers, Safety Review Board, and program partners to assess, plan and implement technical and logistic fleet management solutions.
• Drive Continuous Improvement: Implement process improvements to achieve / exceed EagleNet case metrics associated with on-time delivery of technical case responses and Turn Around Time for both AOG and non-AOG events.
• Travel the world and connect with industry leaders at annual conferences and events
• Build meaningful relationships with global airline customers and MRO partners

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level