Customer & Technical Support Intern

Ricoh • Boulder, CO

6h

About The Position

If you are seeking a team driven by passion and purpose, come create with us at
Ricoh. We are a team of information seekers and customer-obsessed collaborators
who aspire to deliver the services, solutions, and technologies that empower
business success. We are looking for talented, inspired individuals to join us
during the summer of 2026 to help drive high-performance teams and our
commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and
technology, creates outstanding customer experiences, and delivers innovation
for businesses worldwide. We empower digital workplaces by enabling individuals
to work smarter from any location and harness the power of information—how it is
collected, stored, managed, and shared—to unlock the potential in every
organization. We deliver services and technologies that inspire our customers’
success and guide them toward a better and more sustainable future. If you are
seeking a purpose-driven and passionate team, come create with us, and help
drive our high-performance culture of excellence into tomorrow.

This position is for a person looking to work in a high paced environment with
multiple teams focused primarily with our Techline team – Focused on providing
accurate and timely detailed solution configurations for customer quotes /
orders and updating our systems with product configurations and order codes for
specific products, features, maintenance contracts, etc. Apply AI skills and
approaches to streamline these processes. This role will be focused on
collaborating with team members to understand our current processes and tools to
determine and develop areas of optimization and communication using AI.

Requirements

• Student must be currently enrolled in an accredited college or university.
• Student must be pursuing a degree in Business Management, Math & Statistics or a related major preferred.
• Student must have a cumulative GPA of 3.0 or higher.
• Student is to successfully complete all required screenings prior to hire.
• Detail oriented and organized.
• Superior interpersonal and written communication skills.
• Highly motivated with the ability to multi-task.
• Some knowledge with developing AI prompts and agents.
• Excellent communication skills with a collaborative mindset.
• Possess proficiency in Microsoft Word, Excel, PowerPoint.

Nice To Haves

• Passion for improving the Business Management and Technical Support experience through innovative developer tools.
• Professional experience with order management systems
• Strong AI Workflow automation, Generative AI tools and AI agents
• Experience / Interest in Large Language Models / Deep Learning.
• Strong analytical and problem-solving skills.
• Experience in identifying innovative opportunities.

Responsibilities

• Cross over with team members and understand the Software Release Process, Order Management Process involving product configuration and quotes.
• Determine areas for optimization with current processes through data analysis and AI applications.
• Cross-Functional Collaboration: Work with core technical and business support functions to determine priorities and tasks for potential automation and optimization.
• AI Integration: Design and implement systems to interface with large language models for business applications for Order Management, Software Product Release, Product configurations and quotes.
• Team Engagement: Actively participate in pair programming and team brainstorming sessions.
• May perform a variety of tasks at the direction of the management team.

Benefits

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed