Customer Technical Support Specialist (NEN)

Bowhead • VA

114d

About The Position

Bowhead has a job opening for a Customer Technical Support Specialist (NEN) in Dahlgren, VA. The candidate will provide customer support and technical assistance to users of a specific organization at the Naval Surface Warfare Center Dahlgren Division (NSWCDD).

Requirements

• Requires a minimum of two (2) years of experience.
• High School Diploma required. Bachelor's Degree preferred.
• Must demonstrate strong troubleshooting skills along with strong analytical and problem solving skills.
• Must demonstrate the ability to multi-task and work with others to resolve IT related issues.
• Requires an understanding of current Microsoft supported Windows operating systems.
• A high level of competency in both written and oral communications skills is strongly desired.
• Must be DoD 8570 IAT level II compliant (e.g., Security+) at time of hire.
• Knowledge in the installation, maintenance, and administration of computer systems in a LAN/WAN environment is a plus; but not required.
• Familiarity with the Department of Defense (DOD) networking and security accreditation processes and procedures is a plus; but not required.
• A working knowledge of Windows Active Directory and current NMCI policies and procedures are strongly desired.
• Intermediate to advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, PowerPoint.
• Ability to communicate effectively with all levels of employees and outside contacts.
• Strong interpersonal skills and good judgment with the ability to work alone or as part of a team.

Nice To Haves

• Knowledge in the installation, maintenance, and administration of computer systems in a LAN/WAN environment.
• Familiarity with the Department of Defense (DOD) networking and security accreditation processes and procedures.
• A working knowledge of Windows Active Directory and current NMCI policies and procedures.

Responsibilities

• Apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
• Troubleshoot hardware, software, and network related issues.
• Assist users with data migrations whenever the user's system is Tech Refreshed.
• Monitor the organizational mailbox to ensure that all users receive timely support in response to their requests for assistance.
• Provide public folder management support (e.g., permission and administrator roles).
• Provide share drive management including administrative responsibilities, training content managers, and configuration management duties.
• Maintain and develop IT related procedures required to support the organization.
• Provide support to Information Management/Information Technology/and Information Assurance related data calls required of the Department Information Officer (DIO).
• Provide input for the preparation of a monthly progress and status report.

Benefits

• Must be able to lift up to 10-15 pounds.
• Must be able to stand and walk for prolonged amounts of time.
• Must be able to twist, bend and squat periodically.

What This Job Offers

• Education Level: High school or GED