Customer Technical Support
About The Position
As a Customer Technical Support specialist, you will provide essential technical assistance to clients, ensuring smooth operation and satisfaction with software and hardware products. You will manage support requests, troubleshoot complex technical issues, and collaborate with internal teams to deliver timely resolutions. This role requires hands-on experience in server setup, software installation, database configuration, and security implementation. You will act as an escalation point for technical issues and mentor junior support staff. By maintaining accurate documentation and monitoring customer interactions, you will directly contribute to positive customer experiences and operational excellence. The position operates in a dynamic, collaborative, and customer-focused environment.
Requirements
- Technical education or equivalent experience from college or trade school
- Minimum 2 years of experience in technical support handling both software and hardware issues
- Proficiency with Microsoft Active Directory
- Experience with ticketing software and CRM systems
- General SQL knowledge and technical troubleshooting skills
- Strong analytical, reasoning, and administrative abilities
- Excellent verbal and written communication skills
- Ability to manage tasks independently and work collaboratively in a team environment
Responsibilities
- Monitor and manage support tickets through CRM systems
- Respond to technical support calls and prioritize work based on issue severity
- Troubleshoot software, hardware, server, and database issues and provide timely resolutions
- Stage, install, configure, and maintain systems, including databases, servers, and software products
- Implement security measures and manage hardware lifecycle, including shipping and decommissioning
- Participate in disaster recovery testing and operational exercises
- Mentor and train junior technical support staff
- Ensure customer satisfaction through accurate and effective resolution of technical issues
Benefits
- Competitive salary and potential incentive awards based on performance
- Comprehensive health, dental, and vision coverage
- Flexible remote or hybrid work environment
- Retirement and financial wellness programs
- Professional development and training opportunities
- Inclusive and supportive company culture
- Paid time off and wellness initiatives
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
