Customer to Innovation Leader

Schneider Electric•Boston, MA

7d•$170,000 - $250,000

About The Position

For this U.S. based position, the expected compensation range is $170,000 - $250,000 per year, which includes base pay and short-term incentive. Schneider Electric has a meaningful opportunity available for a Customer to Innovation Leader. You will work for a company consistently rated by Fortune as one of the “Great Places to Work” and by Glassdoor as the 11th spot on the “Best Place To Work”, by Ethisphere as “one of the World's Most Ethical Companies”, by Forbes as “America’s Best Employers for Diversity”, by Equileap as the “World’s Top 10 in Gender Equality”, and by TIME as the “Most Sustainable Company in the World.” Role Purpose The Customer-to-Innovation Leader plays a pivotal role in shaping and accelerating software defined power (SDP) innovation by acting as the strategic bridge between customers, the market and R&D. This role drives early‑stage incubation of non‑industrialized offers, secures paying customer pilots, and develops new commercialization and OPEX-driven business models that unlock scalable growth.

Requirements

Proven experience in innovation, consulting, strategic sales, product management, or business development.
Strong track record in driving customer engagement, securing pilot programs, and translating insights into product direction.
Experience working with R&D or technical development teams on early-stage or unindustrialized solutions.
Expertise in developing and testing new business models, particularly subscription, OPEX, or outcome-based models.
Ability to navigate complex stakeholder environments and lead cross-functional teams.
Strong analytical, strategic-thinking, and storytelling capabilities.

Responsibilities

Engage directly with end users through a strategic consulting approach to uncover emerging needs, pain points, and value pools.
Facilitate customer journey discovery, value mapping, and use-case definition to inform product direction.
Serve as the direct link between customers and internal and external R&D teams to accelerate incubation of non‑industrialized SDP offers.
Translate customer insights into actionable product requirements, validation criteria, and innovation roadmaps.
Lead customer co‑creation workshops, proof-of-value discussions, and strategic advisory sessions.
Build, qualify, and secure real, paying customer engagements for pilot deployments.
Collaborate closely with SE Advisory and V1 sales channels to identify target accounts, shape value propositions, and drive opportunity conversion.
Develop pilot frameworks, commercial constructs, and customer commitments that ensure pilot viability and high-quality learnings.
Act as the deal orchestrator for early‑stage offers — aligning commercial teams, solution architects, and technical delivery teams.
Track pilot performance, customer satisfaction, and success metrics to guide industrialization decisions.
Design and operationalize innovative business models that enable recurring revenue, OPEX-based adoption, and frictionless scaling of SDP offers.
Validate pricing, packaging, and commercial constructs with customers and sales channels.
Lead cross-functional readiness for early offer launches (commercial, operational, technical, and support).
Build commercialization playbooks and scaling strategies for newly incubated offers.
Partner with finance, marketing, and offer management to enable sustainable and repeatable monetization pathways.