Customer Training Specialist - Jonesboro, AR (Onsite)

Hytrol Conveyor Company, Inc.•Jonesboro, AR

1d•Onsite

About The Position

Join a dynamic team where your expertise in training and development will directly contribute to the success and growth of both our company and its partners. The Customer Training Specialist plays a vital role in designing, developing, and delivering engaging training programs that address the unique needs of our engineering-to-order manufacturing environment. They collaborate with our partners to identify skill gaps, analyze training needs, and implement effective solutions. By fostering a culture of learning and development, they enhance their abilities to use, maintain, recommend, engineer, or sell Hytrol Products.

Requirements

Minimum of 3-5 years of experience in a training and development role, preferably in a manufacturing setting
Strong understanding of adult learning principles and instructional design best practices
Excellent communication, presentation, and facilitation skills
Ability to develop engaging and interactive training experiences
Proficient in Microsoft Office Suite and training development software
Strong analytical and problem-solving skills
Excellent interpersonal and relationship-building skill
Ability to work independently and as part of a team
Bachelor's degree in training & development or equivalent experience in Adult Facilitation, Instructional Design, Business Administration, or related field

Nice To Haves

Experience with engineering-to-order manufacturing environments is a plus

Responsibilities

Partner with stakeholders to identify critical skills and knowledge gaps across different departments.
Conduct needs assessments through surveys, interviews, and performance data analysis.
Stay updated on industry trends and technological advancements, identifying their impact on training needs.
Design and develop comprehensive training programs aligned with identified needs and business objectives.
Utilize adult learning principles to create engaging and interactive training experiences.
Develop training materials, including presentations, manuals, simulations, and e-learning modules.
Select and implement appropriate training methods, considering cost-effectiveness and learner preferences.
Deliver training programs in various formats, including classroom sessions, workshops, and on-the- job training.
Utilize effective facilitation and instructional techniques to maximize learning outcomes.
Measure and evaluate the effectiveness of training programs through assessments, surveys, and feedback mechanisms.
Maintain training documentation and records.
Manage training effectively.
Stay informed about emerging training technologies and methodologies as well as a strong business acumen.
Contribute to the development and implementation of new training initiatives.
Collaborate with other departments to ensure a cohesive training approach.