Customs Brokerage Operations Manager

Concord Solutions Group•Baldwin Park, CA

About The Position

Lead day-to-day U.S. customs brokerage operations for a lean team. Ensure accurate, compliant, and on-time filings with specialized oversight for FDA-regulated entries, FTZ transactions, and AD/CVD-sensitive imports. This role is hands-on: you will manage workflow priorities, coach staff, drive process control, and own escalations that impact cargo release and compliance risk.

Requirements

5+ years in U.S. customs brokerage operations; demonstrated experience with FDA, FTZ, and AD/CVD.
Strong working knowledge of ACE/ABI, entry documentation, and compliance workflows.
Proven ability to lead in a small-team, high-accountability environment.
Strong written communication and escalation management skills.

Nice To Haves

Licensed Customs Broker (LCB) or equivalent senior brokerage experience / close partnership with qualifying broker.

Responsibilities

Operations leadership (hands-on): Own daily entry production, queue management, cutoff performance, exception handling, and urgent release triage.
Tariff and trade policy execution support: Stay current on tariff and duty updates (e.g., trade remedies and other applicable duty programs) and provide practical guidance to entry writers to ensure accurate entry filing and duty reporting.
Compliance controls: Implement risk-based checks for HTS/classification support, valuation, origin, bonds/POA, and recordkeeping quality.
POA validation oversight: Ensure adherence to the Power of Attorney (POA) validation process, including documentation completeness, authorization scope, and internal controls that support compliant brokerage activity.
FDA accounts: Ensure accurate ACE FDA data/message set filing; standardize intake of FDA-critical product data; manage FDA holds/exams coordination and corrective actions.
FDA products include: Food, cosmetic and medical
Other PGA products handling, USDA, FWS, DOT and EPA
FTZ: Oversee FTZ workflows (e.g., admissions/214 coordination and downstream entry support), documentation integrity, and operator/client alignment.
AD/CVD & trade remedies: Identify AD/CVD risk, validate case applicability inputs, ensure correct cash deposit handling, and escalate scope-risk cases early.
Post-entry & CBP actions: Manage CF28/CF29 responses, holds/exams, PSC workflows, and client-facing escalation communications.
People & performance: Supervise and cross-train staff; maintain SOPs/checklists; reduce rework and improve productivity/quality.
Systems & improvement: Own operational use of ABI/ACE tools and document flow; track KPIs (rejects, holds aging, release time, error rate) and drive continuous improvement.