Customs Brokerage Supervisor

Alba Wheels Up•Valley Stream, NY

About The Position

The Customs Brokerage Supervisor is responsible for overseeing daily operational activities within the customs brokerage department, ensuring compliance with applicable regulations, and supporting the implementation of strategic initiatives. This role provides supervisory oversight to team members, facilitates client communications, and contributes to internal compliance and audit functions. This position requires a high level of professionalism, leadership, and expertise in customs brokerage operations.

Requirements

High school diploma or equivalent
A minimum of 5 years of experience in Customs Brokerage in all modes of transportation
Comprehensive understanding of US import regulations, including CBP procedures, HTS classification, valuation, and PGA requirements.
Experience in Customs Brokerage operations with supervisory or lead responsibilities.
Familiarity with compliance audit procedures and documentation standards.
Proficiency in Microsoft Office (Word, Excel, Outlook).
Proficiency in customs brokerage systems and platforms (e.g., ABI, ACE).
Strong analytical, organizational, and communication skills.
Proven leadership and team-building abilities.
High level of professionalism and reliability.
Ability to have a high level of discretion and confidentiality

Nice To Haves

Experience with CargoWise is a plus
Customs Broker License is preferred but not required.

Responsibilities

Assist the Brokerage Manager in the execution and integration of new departmental projects, ensuring operational readiness and regulatory alignment.
Supervise the daily functions of the customs brokerage team, including entry processing, classification, documentation review, and coordination with carriers and government agencies.
Ensure compliance with US Customs and Border Protection (CBP) regulations, the Harmonized Tariff Schedule (HTS), Partner Government Agency (PGA) requirements, and company policies.
Support internal compliance efforts by conducting periodic audits of customs declarations, documentation, and transactional records to identify discrepancies and ensure adherence to regulatory standards.
Collaborate with the compliance team to implement corrective actions and process improvements based on audit findings.
Address operational and personnel-related issues within the team, escalating complex matters to management and contributing to resolution strategies.
Provide feedback to the Brokerage Manager for employees’ annual reviews
Maintain and enhance client relationships through professional communication, issue resolution, and consistent delivery of high-quality service.
Assist in the training and development of team members to promote technical proficiency, regulatory awareness, and continuous improvement.
Perform additional duties as assigned