CX Specialist

Brooklyn Bedding LLC • Glendale, AZ

16h • Remote

About The Position

You're a customer-focused, detail-oriented professional with a knack for finding solutions. You’re passionate about helping customers get what they need as easily as possible and enjoy explaining things in a clear, helpful way. You’re also a strong communicator, and you work well in a remote, self-managed environment.

In this role, you’ll make key decisions, solve problems, and create an exceptional customer experience.

Requirements

• At least 2 years of experience in a customer service role.
• Previous experience working remotely.
• Strong problem-solving skills and excellent oral communication. Comfortable on the phone and quick to learn.
• Reliable, organized, and able to work independently while managing multiple tasks.
• Flexible with scheduling and equipped with a strong, reliable internet connection.
• Enthusiastic about sleep and excited to help others improve theirs.

Responsibilities

• Act as a product expert and stay open to learning all about our business, products, and services.
• Engage with customers via live chat, email, and phone, helping them understand our personalization technology and product options.
• Deliver fast, knowledgeable, and “best-in-class” service to ensure a seamless experience from order placement to delivery.
• Process order updates, monitor delivery logistics, and address any questions or concerns.
• Work with delivery and service providers to coordinate and troubleshoot as needed.
• Understand the return process, including coordinating charitable and recycling pickups for returned items.
• Investigate and resolve issues like missing packages and order discrepancies.
• Provide feedback to management on customer-related trends and suggest service improvements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed