CX Sr Principal Product Manager

American Honda Motor Co., Inc.-posted 1 day ago
Full-time • Senior
Torrance, CA
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CX Senior Product Manager sits at the intersection of customer experience, product development, and business strategy. This role shapes how a product delivers value to customers through exceptional experiences – aligned with business goals. Also, will partner and coach other PMs for alignment with business strategy.

  • Define strategy and clarify vision
  • Define and communicate a clear CX product strategy aligned with customer needs, brand values, and business objectives.
  • Identify and prioritize key customer experience episodes (e.g., purchase, charging, etc) that drive loyalty, satisfaction, or differentiation.
  • Clarify the experience vision within each episode, articulating the intended emotional and functional outcomes based on customer data, behavioral insights, and business priorities.
  • Identify and prioritize experience-led innovation opportunities based on customer insights, journey gaps, and market trends.
  • Create roadmaps that articulate how CX enhancements will improve customer satisfaction, retention, and loyalty.
  • Establish a feedback loop and track customer experience metrics and product usage data to refine strategies and inform roadmap updates.
  • Lead or partner on customer research, journey mapping, customer segmentation & persona development to surface unmet needs.
  • Synthesize qualitative and quantitative insights to shape product direction and CX priorities.
  • Stay abreast of industry trends, future technology, competitor experiences, and benchmarks to inform strategy.
  • Elevate product management maturity across the organization by modeling and embedding best practices in CX-led product strategy.
  • Coach product teams on customer-centric thinking, problem framing, hypothesis-driven development, and connecting product features to end-to-end customer journeys.
  • Partner with leaders in product, design, and engineering to build shared language, frameworks, and rituals that promote alignment and accelerate decision-making.
  • Help define standards and toolkits for product discovery, journey mapping, and prioritization that center on customer value and experience quality.
  • Champion a test-and-learn culture — running A/B tests or pilots for CX hypotheses.
  • Act as a thought partner and mentor to emerging product leaders, fostering a culture of curiosity, empathy, and iterative learning.
  • BA/BS degree in Business, Computer Science, Behavioral Science, or equivalent professional experience supported by subject matter training.
  • Proven leader of people.
  • 10+ years of experience in product management and/or product design.
  • 10+ years of experience working collaboratively with engineering, design, and research teams.
  • Track record of successfully launching and growing customer-facing products.
  • Experience delivering software products that interact with hardware is a plus.
  • Strong leadership, sense of ownership, and a great collaborator.
  • Advanced degree and/or additional experience preferred.
  • Ability to design and facilitate collaborative working sessions in an efficient manner.
  • Curious, questioning skills to gain understanding and build support.
  • Adaptable with a proven track record of growing responsibilities.
  • Able to coordinate multiple initiatives simultaneously.
  • Self-motivated with strong analytical, organizational, and problem-solving skills.
  • Ability to communicate effectively with internal and external customers, as well as non-technical and technical personnel.
  • Strong verbal and written communication skills.
  • Skilled at questioning, using evidence to persuade.
  • Ability to present complex positions and strategies for business decisions, processes, and plans.
  • Ability to interact with other Honda company's personnel, builds strong relationships at all levels and across all business units and organizations, and understands business imperatives.
  • Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
  • Regional Bonus (when applicable)
  • Manager Lease Car Program (No Cost - Car, Maintenance, and Insurance included)
  • Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
  • Paid time off, including vacation, holidays, shutdown
  • Company Paid Short-Term and Long-Term Disability
  • 401K Plan with company match + additional contribution
  • Relocation assistance (if eligible)
  • Advancement Opportunities
  • Career Mobility
  • Education Reimbursement for Continued Learning
  • Training and Development Programs
  • Lifestyle Account
  • Childcare Reimbursement Account
  • Elder Care Support
  • Tuition Assistance & Student Loan Repayment
  • Wellbeing Program
  • Community Service and Engagement Programs
  • Product Programs
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