Cyber Claims Manager

Marsh McLennan•New York, NY

1d•$132,700 - $282,700•Hybrid

About The Position

We are seeking a talented individual to join our team at Marsh. The Cyber Claims Manager will be based in our NYC, Philadelphia or Chicago office. This is a hybrid role that has a requirement of working at least three days a week in the office As a Cyber Claims Manager, you will provide strategic, proactive advice to clients navigating the claims process, liaise with insurers to resolve coverage issues, and lead a multi-team of Claim Advocates to achieve operational goals. What is in it for you? An opportunity for long term and upward growth potential in a growing, highly visible practice. You will have the chance to oversee the administration of cyber claim files addressing various exposures and industry types, while also managing your own claim files once trained and will have direct contact with clients, attorneys and insurer representatives. Opportunity to learn Cyber coverage claims from a leader in the industry. Exceptional benefits, great time off and additional perks that come with working at Marsh. Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X. Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com. Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Requirements

10+ years of claims experience; 5+ Cyber Claims experience a must
3+ years management experience highly preferred
P&C license is mandatory, or ability to obtain

Nice To Haves

Self-starter, resourcefulness with the ability to work independently.
Ability to work in a fast-paced environment and ability to prioritize work.

Responsibilities

Lead a team of Claim Advocates and support the develop of the team to improve standards within Claims, to achieve internal KPIs and ensure client satisfaction for claims advocacy services
Handle complex discussions with clients, client claim review meetings and claim strategy discussions in order to provide subject matter expertise and delegates tasks in line with specific client requirements.
Liaise with Operations team regarding claims processing and client feedback, manages escalated issues and oversees key risk areas to facilitate smooth functioning of the claims process in order to support generation of revenue for team
Study reports on productivity and achievement of targets of team including revenue and budget and takes resultant action in order to improve department's productivity and achievement of targets including revenue and budget.
Manage departmental performance, efficiency initiatives & manages effective management initiatives of shared operations by challenging existing practices and driving innovative solutions in order to achieve quality, compliance and productivity targets in the function.