Cybersecurity Operations & Incident Response Manager

Coastal Community Bank•Everett, WA

25d•$162,681 - $200,000•Remote

About The Position

Coastal is at the forefront of modern banking, combining strong financial infrastructure with cutting-edge Banking-as-a-Service (BaaS) and fintech enablement strategies. We support not only individuals with their personal banking needs; we also empower businesses by integrating modern banking technology that drives growth, flexibility, and innovation. At Coastal, we think and move like entrepreneurs; focused on impact, speed, and continuous improvement. We believe in working smart, collaborating deeply, and building solutions that unlock real potential. If you're someone who thrives in a fast-moving environment, loves solving complex problems, and wants to help shape the future of banking, we'd love to meet you. The Cybersecurity Operations & Incident Response Manager builds and runs Coastal's 24×7 security operations capability—people, processes, and technology—across a hybrid environment that blends legacy on-premises systems with modern cloud services and custom-developed APIs. You will lead security monitoring, incident response, detection engineering/content development, and vulnerability management. You'll also own the relationship with our third-party SOC, ensuring use-cases, playbooks, and tuning are tightly aligned to our business, our risk profile, and our environment. This role blends hands-on technical depth with calm, decisive leadership during security events, enabling Coastal to detect, respond to, and recover from threats swiftly and consistently.

Requirements

Demonstrated success operating in hybrid environments spanning on-prem AD, Entra ID (Azure AD), Okta, Azure, Microsoft 365, Zscaler, and containerized workloads/APIs.
Hands-on expertise with SIEM/SOAR, EDR, log pipelines, and detection content development including tuning and QA.
Proven incident commander for high-impact events; adept with forensics, scoping, containment, and executive communication.
Strong vulnerability management leadership across technology areas, including risk-based prioritization and remediation orchestration.
Familiarity with MITRE ATT&CK, cyber kill chain, and threat-led validation (purple teaming).
Experience managing outsourced SOC/MSSP providers with measurable improvements to signal quality and response times.
Excellent communication skills—able to translate technical risks into business terms and influence across stakeholders.
Familiarity with scripting or automation tools (e.g., Python, TypeScript) to streamline operations processes.
8+ years in Security Operations, Incident Response, Detection Engineering, or Threat Hunting.
3+ years leading teams or programs.
Bachelor's degree in Information Security, Computer Science, or related field, or equivalent practical experience.

Nice To Haves

Prior experience in a regulated environment (finance, healthcare, etc.) is strongly preferred.

Responsibilities

Security and Threat Operations Leadership: Stand up and lead a lean, highly efficient, and automation-driven Security and Threat Operations team, including hiring, coaching, and career development of analysts and engineers.
Establish operating rhythms (standups, metrics reviews, post-incident retrospectives) and standard operating procedures for response, containment, eradication, and recovery.
Build and maintain a Security and Threat Operations strategy in coordination with the CISO and other stakeholders, including software engineering, data engineering, and IT.
Develop and report on KPIs and KRIs for the Security and Threat Operations function.
Governance, Risk, Audit & Reporting: Align SecOps processes to FFIEC/GLBA expectations and industry frameworks (NIST CSF and Cyber Risk Institute Profile).
Prepare evidence for audits/exams; provide clear, actionable metrics and board-level reporting on SOC performance, incident trends, control coverage, and risk reduction.
Partner with Legal, Compliance, Privacy, and Third-Party Risk on obligations and notifications.
Culture, Training & Readiness: Coach analysts on analytical rigor, bias reduction, and structured investigations.
Promote a blameless, learning-oriented culture that prizes speed, accuracy, and craftsmanship.
Security Monitoring & Detection Engineering: Own SIEM/SOAR strategy and daily operations; drive log onboarding, normalization, and high-fidelity detections across the entire technology landscape, including but not limited to: Core technology infrastructure: Active Directory Domain Services, Entra ID, Okta, Azure control plane, Zscaler, Windows and macOS endpoints, hybrid network Productivity/G&A systems: M365, SaaS Business-specific systems: Azure IaaS/PaaS services, custom-developed API services, banking core, financial ledger and reporting systems
Coordinate with Engineering and IT to build detection engineering into system development lifecycle.
Develop, test, and maintain detection content (e.g., KQL/Sigma), alert routing, and enrichment pipelines that reduce noise and increase true-positive rates.
Integrate threat intelligence (strategic, operational, and technical) into detections and response workflows.
Incident Response: Serve as incident response commander for high-severity incidents; coordinate cross-functional responders in Infrastructure, IT, Engineering, Legal, and Compliance.
Build, maintain, and continuously improve standard operating procedures (SOPs), runbooks, and playbooks.
Maintain and exercise incident response plans through tabletop and similar activities.
Mature evidence handling, forensics workflows, and case management; ensure accurate timelines and regulator-ready documentation.
Drive post-incident reviews with measurable corrective actions (people/process/technology) and executive readouts.
Vulnerability & Exposure Management and Threat Hunting: Own the vulnerability management lifecycle, ensuring coverage of vulnerability discovery, triage, and management across servers, endpoints, network, cloud subscriptions, containers/images, and custom APIs.
Prioritize remediation using risk-based scoring and exploit intelligence.
Track configuration and identity hygiene (e.g., privileged accounts, conditional access, MFA coverage, device compliance) and partner with owners to close gaps.
Building and maturing a threat hunting and purple team function as part of the overall Security & Threat Operations maturation roadmap.
SOC/MSSP Governance: Lead day-to-day oversight of the third-party SOC: queue hygiene, case quality, SLAs, runbook adherence, and continuous tuning to our environment.
Ensure vendor tooling integrations, data retention, and access are compliant with Coastal policies and regulatory expectations.