About the position
Takeda Pharmaceuticals USA, Inc. is seeking a DD&T Customer 360 Product Owner with the following duties: responsible for shaping and implementing Customer 360 product strategic engagement vision across U.S. stakeholders leveraging data, digital, and technology to deliver according with company's value creation framework; partner and engage with commercial stakeholders across all U.S. business units (USBU) to understand customer [i.e., health care professionals, health care organizations, patients and payors) engagement strategies and tactics; develop and implement a strategy for launching and scaling the USBU Customer 360 Data Product providing all interaction data as an integrated view available to USBU and enterprise consumers; take accountability for engagement data in the company ecosystem leveraging and enforcing operating model inclusive of external providers and internal process and system owners; proactively improve and deliver trusted, high-quality customer data to consuming systems for execution and analytics; drive implementation and ongoing operations of data quality for the product ensuring best practices and systems to proactively identify and resolve issues for establishing confidence and driving awareness; effectively govern interaction data pertaining to the various data domains via common frameworks and agreed upon patterns and tools; serve as the central point of contact to data consumers; support Insights & Analytics teams (business) as data product customers to harmonize digital analytics and insights; partner closely with Next Generation Engagement on Omnichannel strategies and tactic enablement; collaborate with Data, Digital & Technology partners and Subject Matter Experts (SMEs) within the Enterprise to exploit innovative customer data opportunities; liaise with change management SMEs to develop clear and compelling training or communication materials to propel change initiatives. Up to 10% domestic travel required. Up to 60% remote work allowed.
Responsibilities
- Shape and implement Customer 360 product strategic engagement vision across U.S. stakeholders.
- Partner and engage with commercial stakeholders across all U.S. business units to understand customer engagement strategies and tactics.
- Develop and implement a strategy for launching and scaling the USBU Customer 360 Data Product.
- Take accountability for engagement data in the company ecosystem.
- Proactively improve and deliver trusted, high-quality customer data to consuming systems.
- Drive implementation and ongoing operations of data quality for the product.
- Govern interaction data pertaining to various data domains.
- Serve as the central point of contact to data consumers.
- Support Insights & Analytics teams as data product customers.
- Partner closely with Next Generation Engagement on Omnichannel strategies.
- Collaborate with Data, Digital & Technology partners and SMEs.
- Liaise with change management SMEs to develop training or communication materials.
Requirements
- Master's degree in Biotechnology, Biochemistry, or related field.
- 4 years of related experience.
- Experience implementing HCP 360 (HCP Master) solution for Oncology brands.
- Experience integrating pharma commercial datasets including IQVIA Claims, Customer, Product, Sales, Activity, and marketing data using Python, PySpark, AWS Cloud and Dataiku.
- Experience implementing HCP focused omnichannel digital engagement solution.
- Experience building data engineering & machine learning pipelines using Customer digital engagement data.
- Experience implementing data quality checks and developing comprehensive reports for machine learning models.
- Experience collaborating with Pharma commercial business teams and external vendors/agencies.
- Experience partnering with Model N product team to enhance product platform and features.
- Experience designing and developing front-end interfaces, backend systems, data models, and data warehouse reporting solutions.
- Experience in life sciences, healthcare, or pharma commercial domain.
Benefits
- Competitive compensation and benefits.
