Damage Coordinator

Hub Group • Oakdale, PA

4d

About The Position

Description Essential Job Functions Serve as the primary point of contact for all freight damage, loss, and shortage claims from initial report to final resolution. Initiate, track, and manage claims with carriers, working to ensure timely and favorable outcomes. Gather and meticulously organize all necessary documentation, including bill of ladings, proof of delivery, photographs, inspection reports, and sales orders. Communicate regularly and effectively with clients regarding claim status, requirements, and resolutions. Collaborate with internal operations, warehousing, and transportation teams to investigate incidents, identify root causes, and implement preventive measures. Process claim payments and credits accurately, ensuring proper accounting procedures are followed. Maintain comprehensive and up-to-date claim records in the company's system. Analyze claims data to identify trends and report findings to management for continuous improvement initiatives. Duties, responsibilities and activities may be assigned or changed from time to time Minimum Qualifications High school diploma or GED required; Associate's or Bachelor's degree in Logistics preferred 1-3 years of experience in claims management, logistics, transportation, or a related administrative role, preferably within a 3PL environment Strong understanding of freight claims processes, regulations, and industry best practices Exceptional organizational skills and meticulous attention to detail Excellent written and verbal communication skills, with the ability to articulate complex information clearly Proficiency in Microsoft Office Suite (Excel, Word, Outlook); experience with logistics software (TMS, WMS) is a plus Ability to work independently and as part of a team in a fast-paced environment Strong problem-solving abilities and a customer-focused approach What we provide: Paid holidays Benefits such as Medical/Dental/Vision 401K plan with employer contributions Opportunity for advancement and career development Culture that embraces a work-life balance BEWARE OF FRAUD! Hub Group has become aware of online recruiting related scams in which individuals who are not affiliated with or authorized by Hub Group are using Hub Group’s name in fraudulent emails, job postings, or social media messages. In light of these scams, please bear the following in mind: Hub Group will never solicit money or credit card information in connection with a Hub Group job application. Hub Group does not communicate with candidates via online chatrooms such as Signal or Discord using email accounts such as Gmail or Hotmail. Hub Group job postings are posted on our career site: https://www.hubgroup.com/careers

Requirements

• High school diploma or GED required; Associate's or Bachelor's degree in Logistics preferred
• 1-3 years of experience in claims management, logistics, transportation, or a related administrative role, preferably within a 3PL environment
• Strong understanding of freight claims processes, regulations, and industry best practices
• Exceptional organizational skills and meticulous attention to detail
• Excellent written and verbal communication skills, with the ability to articulate complex information clearly
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook); experience with logistics software (TMS, WMS) is a plus
• Ability to work independently and as part of a team in a fast-paced environment
• Strong problem-solving abilities and a customer-focused approach

Nice To Haves

• Associate's or Bachelor's degree in Logistics
• experience with logistics software (TMS, WMS)

Responsibilities

• Serve as the primary point of contact for all freight damage, loss, and shortage claims from initial report to final resolution.
• Initiate, track, and manage claims with carriers, working to ensure timely and favorable outcomes.
• Gather and meticulously organize all necessary documentation, including bill of ladings, proof of delivery, photographs, inspection reports, and sales orders.
• Communicate regularly and effectively with clients regarding claim status, requirements, and resolutions.
• Collaborate with internal operations, warehousing, and transportation teams to investigate incidents, identify root causes, and implement preventive measures.
• Process claim payments and credits accurately, ensuring proper accounting procedures are followed.
• Maintain comprehensive and up-to-date claim records in the company's system.
• Analyze claims data to identify trends and report findings to management for continuous improvement initiatives.
• Duties, responsibilities and activities may be assigned or changed from time to time

Benefits

• Paid holidays
• Benefits such as Medical/Dental/Vision
• 401K plan with employer contributions
• Opportunity for advancement and career development
• Culture that embraces a work-life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED