DAS Field Engineer

Boingo•Chicago, IL

About The Position

Field Network Engineer Boingo Wireless is looking for a highly energetic and customer focused Wireless Network Engineer with comprehensive knowledge of IP-based network systems, including Ethernet and Wi-Fi, to support our wireless networks at Eglin Air Force Base, Camp Rudder, and various venues in the FL region. This is a hands-on role requiring technical savvy and experience working independently at the location as the on-site field service technician, troubleshooter and customer interface. The Field Engineer is in charge of the site (large military bases) with potential customers in the thousands. The Field Engineer should be confident and heavily experienced in the following skills and requirements, possess a strong service-ethic and goal-oriented in his/her desire to maintain high-uptime standards to analyze, document and resolve network problems.

Requirements

CCNA Certification preferred
Experience with Wi-Fi access point and wireless controller configurations, preferably with Ruckus and Cisco equipment.
Needs to possess a functional understanding of various central office network elements
Must be able to gather and organize data, then make logical decisions based on that data and implement a solution.
Proficiency with Microsoft Office & Visio
Proficiency with Windows, Mac, and various handheld OS wireless network settings (to troubleshoot with customers)
Proficiency with switch configurations, including VLANs, trunking vs. access and other port settings
A working understanding of DHCP and DNS
IP addressing and subnetting
Must meet physical requirements of the role which include gaining access to and working on building rooftops installing microwave equipment and able to carry 70+ lb. if needed.
Position will participate in on-call rotation to provide 24-hour support
Willing & able to travel within a region

Nice To Haves

Knowledge of Wireless technology, including 802.11 b/g/n and point-to-point radio
Knowledge and/or experience with microwave radios (Ruckus, Siklu, Ubiquity), Cisco switching, routing and wireless equipment
Experience with installation and maintenance of outdoor fixed wireless systems, including microwave, millimeter wave and unlicensed 5.8 GHz radios
CentOS Linux a plus, including DNS, DHCP, Radius, Apache, and NTP
Strong oral and written communication skills, highly detail oriented, goal oriented, and a strong desire to make a difference!

Responsibilities

Installing and maintaining new internet systems
Installing public internet circuits (fiber, T1, fixed wireless)
Utilizing various distributions methods (Ethernet, xDSL, CMTS, Wi-Fi)
Additional responsibilities as assigned, such as dealing with Tier 3 customer escalations (visiting end-user customers to solve network access and speed problems)
Network monitoring and incident response
Outstanding troubleshooting and problem-solving skills are a must.
Ability to install and configure switches, wireless controllers
Work well on a team and independently.
Proven ability to manage, coordinate and prioritize work tasks to ensure timely and quality work
Effectively work independently on projects/tasks
Perform analysis and diagnosis of complex networking problems
Work directly with customers on network access and network speed problems as Tier 2 customer support