Data Analyst, Operations

Turo

1d•$100,000 - $125,000•Hybrid

About The Position

Turo is seeking a Data Analyst to join our growing team and turbo-charge Turo’s growth in the US. This Data Analyst will have the opportunity to work across domains and collaborate with Product, Engineering, and Operations. The ideal person for this role possesses strong quantitative and analytics skills, is a demonstrated self-starter that operates with an ownership mindset, possess excellent communication skills, and has the ability to get up to speed quickly on different topics and areas. This role sits at the intersection of product and operations, with a meaningful focus on marketplace support and customer support performance, and is best suited for someone who can translate complex, often messy data into clear, actionable insights for a broad set of stakeholders.

Requirements

2+ years experience in product/data analytics, operations analytics, data science, business intelligence, or strategy consulting; experience in consumer tech, marketplaces or e-commerce a strong plus
Strong quantitative skills; strong proficiency in conducting detailed data analysis and using metrics to drive business results
Strong SQL skills and understanding of relational databases; experience with BI & visualization tools is a strong plus (i.e. DOMO, Tableau)
Experience analyzing customer support, contact center, or operational performance metrics is a strong plus
Experience transforming data into presentations that “tell the story” behind the data for both technical and non-technical audiences
Comfortable working with MS Excel and MS PowerPoint
Must be intellectually curious, self-motivated, detail-oriented, and able to multitask
Must have strong communication skills and have the ability to articulate complex insights
Thrive working in a collaborative environment and have experience working cross-functionally
Must have a positive attitude, high integrity, and strong work ethic

Nice To Haves

Experience designing and executing AB tests is a strong plus, but not required

Responsibilities

Analyze complex data sets (including customer support and marketplace operations data) to identify areas of opportunities, formulate actionable recommendations, and evaluate impact through measurement and analysis
Present analysis and recommendations to leadership and work with cross-functional teams to rapidly execute and iterate based on feedback
Partner with product, data engineering, and operations leadership to influence the direction of initiatives with the goal of improving user experience and/or profitability of the business
Track the performance of the business and key operational metrics, and help stakeholders respond to shifts in trends and operating conditions
Support ad-hoc analytical projects based on Turo strategic priorities, including deep dives and root-cause analyses
Establish data specifications, improve metric definitions, and assess the impact of product releases and policy changes on the platform and support operations
Build and maintain dashboards and recurring reporting that enable stakeholders to monitor performance and make data-informed decisions
Collaborate with partners to improve data quality, instrumentation, and usability across product and operational data sources

Benefits

Competitive salary, equity, benefits, and perks for all full-time employees
Employer-paid medical, dental, and vision insurance (Country specific)
Retirement employer match
Learning & Development stipend to invest in your professional development
Turo host matching program
Turo travel credit
Cell phone and internet stipend
Paid time off to relax and recharge
Paid holidays, volunteer time off, and parental leave
For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities