Data Analyst

Commonwealth of Massachusetts • Boston, MA

20h • $80,000 - $85,000 • Onsite

About The Position

The Massachusetts Peace Officer Standards and Training (POST) Commission is an independent agency that oversees law enforcement departments and officers throughout the Commonwealth. The Commission is charged with the following: Establishing certification standards for law enforcement departments and officers; Determining whether those standards have been met; Developing regulations and policies governing law enforcement; Decertifying, suspending, ordering retraining for, or imposing other sanctions on officers who commit misconduct or otherwise fail to satisfy requirements; Maintaining, analyzing, and disseminating information regarding law enforcement; and Conducting investigations, adjudicatory proceedings, and public hearings regarding such matters. The Commission is governed by, implements, and enforces Chapter 6E of the Massachusetts General Laws. Pursuant to that statute, the Commission collaborates with the Commonwealth’s Municipal Police Training Committee in several areas of its work. The Commission is looking for a highly motivated individual to join the Division of Police Certification as a Data Analyst. The Data Analyst will work within the Division of Police Certification and assist the Director of Police Certification, Certification Specialists, and other employees of the Division in all duties relative to the certification and recertification process of police officers in the Commonwealth. While working within the Division of Police Certification, the Data Analyst will also take direction from the Commission’s Chief Technology Officer with regard to the technical aspects of processing data.

Requirements

• Excellent database understanding and experience organizing and auditing large quantities of data for analysis.
• Ability to understand laws and regulations as they relate to the Commission.
• Excellent verbal and written communication skills.
• Ability to exercise discretion in handling of confidential and sensitive information.
• Appreciation of and attention to detail.
• Willingness to perform routine administrative and clerical duties as needed.
• Excellent organizational skills, and the ability to balance multiple and competing priorities and deadlines.
• Ability to work independently, productively, and creatively in an evolving environment, including learning new applications and new systems and being self-motivated.
• Commitment to the mission of the Commission.
• Strong work ethic and commitment to producing work at the highest levels of quality.
• Excellent interpersonal skills; an appreciation for teamwork and collegiality; and an ability to interact with people at all levels within the Commission, stakeholders, outside counsel, outside vendors, and members of the public.
• Appreciation of the value of diversity and inclusion, and the importance of interacting respectfully and sensitively with people of different backgrounds.
• Proficiency with computers and the MS Office Suite (Outlook, Word, Excel, Access) and willingness to learn state and Commission specific electronic systems.
• Ability to create self-contained applications that process data.
• Must be able to import/export data with provided toolset.
• A willingness to perform routine administrative duties as needed.
• A commitment to adhere to the "Residency and Work Location" requirements stated above
• Must have Access programming development and data mapping experience.
• Bachelor’s Degree or higher with a major in business administration, computer science, statistics, government, public administration, operations or related field, OR Five years of professional experience in public administration, government, business, compliance, technology or customer service work.

Nice To Haves

• Knowledge of Salesforce (not required, but a plus).
• Experience in report generation (Salesforce & Crystal not required, but a plus).

Responsibilities

• Acquire and maintain knowledge of the statutes and regulations relative to the Commission.
• Perform trend analysis using data field metrics.
• Review the information for data integrity.
• Develop queries and reports as needed in Salesforce.
• Train others in the use of reports and queries.
• Search and update data.
• Resolve discrepancies in the data.
• Validate data against external listings.
• Develop export / import programs in Access.
• Maintain statistics regarding process outcomes.
• Ensure compliance with applicable laws, rules, procedures and/or policies.
• Maintain and update records in the certification management database.
• Review certification documents for completeness.
• Perform searches in the certification database, National Decertification Index, and other data systems.
• Maintain accurate contact lists for all designated law enforcement agencies in the Commonwealth.
• Document all processes and perform regular data updates.
• Work closely with the IT team on data integrity and reporting for the agency.
• Assist other Commission staff in various informational aspects of certification.
• Accept responsibility for the quality and timeliness of work and meeting expectations.
• Capable of exporting large data sets and performing comparative analysis.
• Ability to export/import data to ensure the quality of information.
• Maintain open communication and work with other operational divisions within the Commission as necessary.
• Perform other duties as requested.

Benefits

• When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that will add to the overall value of your compensation package.
• We take pride in providing a work experience that supports you, your loved ones, and your future.
• Details may be found at\: Commonwealth Employee Benefits and Rewards!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level