Data and Analytics Platform Support Administrator

C-Path • Tucson, AZ

5d • $69,100 - $93,000 • Hybrid

About The Position

The Data and Analytics Platform Support Administrator manages the operations and user support for web-based data and analytics platform. This position works across teams to support data access, ensure system integrity, and maintains secure analytics environments. This position serves as the primary contact for managing and tracking data and platform access and use, virtual workspace set up, and platform housekeeping while also responding to user inquiries, supporting data use agreements (DUAs) across multiple stakeholders, and helping to gather platform metrics and requirements.

Requirements

• Exceptional organizational skills
• Strong analytical and judgment capabilities
• Proficient in interpreting legal and data agreements
• Ability to manage multiple tasks simultaneously
• Fluency in digital tools, systems, and applications
• Excellent verbal and written communication skills
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook, SharePoint)
• Skilled in communication software such as Zoom and Microsoft Teams
• Strong time management and independent problem-solving
• Collaborative, team-oriented mindset
• Bachelor's degree in a relevant field such as Information Systems, Health Informatics, Data Science, or Business Administration
• Alternatively, a technical diploma with 3+ years of relevant experience in data support or platform administration
• 2-5 years technical support experience in data or analytics platforms
• 2-5 years familiarity with project management tools and methodologies
• 2-5 years Business intelligence tools (e.g., Power BI)

Nice To Haves

• Understanding of clinical trial or patient data curation practices, preferred

Responsibilities

• Platform Maintenance Review and process account requests
• Maintain internal system communication tools and notifications
• Deactivate or archive outdated user accounts as needed
• Private Analytic Workspaces Set up and maintain individual virtual analysis workspaces
• Manage user access permissions
• Submit and monitor tickets for virtual machine (VM) provisioning
• Perform routine workspace housekeeping: Monitor usage Hibernate or delete inactive workspaces Enforce data usage restrictions and manage DUA terms
• Oversee website whitelist access
• Data Access Requests Review and manage incoming data access requests
• Analyze and verify Data Contributor Agreements (DCAs) for appropriate routing and approvals
• Generate and distribute DUAs for approved requests
• File executed agreements in designated repositories
• Enter tickets for application deployments
• User Support Respond to email-based support requests
• Coordinate with subject matter experts (SMEs) for technical or data-specific queries
• Meet with users to resolve platform-related issues
• Other Business intelligence: perform platform analytics and generate reports
• Develop and manage data dashboards
• Platform onboarding for internal and external users
• Other duties as assigned

Benefits

• Exceptional medical, dental & vision insurance, HSA, FSA, 5% 403(b) company match with an additional 3% company contribution, company-paid benefits (Basic Life/AD&D, STD, LTD), generous PTO, 16 days of paid holiday time, and so much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level