Data Center Break/Fix Technician (All Levels)

JLL•Spartanburg, SC

22h•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Data Center Break/Fix Technician (All Levels) This team has multiple opportunities available. Upon applying, we’ll review your profile to see what the best fit for you could be. DCO Lead Technician DCO Sr. Tech DCO Tech DCO Jr. Tech Due to operation 24/7, day and night shift + weekend availability will be required. What this job involves This progressive technical role supports mission-critical data center operations through comprehensive hardware break/fix support, ranging from entry-level component replacement to senior technical leadership and escalation management. You'll diagnose and repair server, storage, and network equipment while ensuring maximum system uptime in a high-availability environment. The position offers clear advancement opportunities from hands-on technical work through team leadership, process improvement, and cross-functional collaboration with engineering teams.

Requirements

2+ years of hands-on experience with server hardware diagnostics, repair, and component replacement in enterprise or data center environments
Demonstrated proficiency with server management tools including BMCs (iDRAC, iLO), CLI interfaces, and vendor-specific diagnostic utilities
Strong understanding of data center infrastructure including power, cooling, networking, and structured cabling systems (fiber and copper)
Experience with ITSM processes, ticketing systems, and change management workflows in mission-critical environments
Proven ability to work effectively under pressure during outages while maintaining SLA compliance and documentation standards
Physical ability to lift up to 50 pounds and work in data center environments with varying temperatures and noise levels
High school diploma or equivalent with technical certifications preferred (CompTIA Server+, A+, or vendor-specific certifications)

Nice To Haves

Associate degree in Information Technology, Computer Science, or related technical field
Experience with major OEM vendors (Dell, HPE, Cisco) including warranty processes, parts logistics, and escalation procedures
Familiarity with DCIM tools (Sunbird or similar) and asset management systems for inventory tracking and lifecycle management
Knowledge of networking fundamentals including switches, routers, and network troubleshooting concepts
Previous experience mentoring or training technical staff in hardware repair and troubleshooting procedures
Understanding of ITIL framework and incident/change management best practices in enterprise environments
Experience supporting large-scale infrastructure projects including refreshes, migrations, and decommissioning activities

Responsibilities

Diagnose and repair failed servers, storage nodes, and network equipment including component replacement (CPUs, memory, storage devices, NICs, power supplies) following established SOPs and SLA requirements
Respond to hardware incident tickets within defined timeframes, escalating complex issues appropriately and coordinating with OEM vendors for warranty support and advanced troubleshooting
Document all repairs, component swaps, and maintenance activities in ticketing systems, asset management databases, and DCIM tools while maintaining accurate inventory records
Perform structured cabling installations and repairs (fiber and copper), assist with server racking and deployment activities, and support site commissioning/decommissioning efforts
Mentor junior technicians, conduct quality assurance reviews, and contribute to root cause analysis efforts and process improvement initiatives
Collaborate with provisioning, network, capacity, and software engineering teams to coordinate repairs without impacting critical production workloads
Create and maintain Standard Operating Procedures (SOPs) and Method of Procedures (MOPs) while ensuring compliance with change management and incident management protocols