Data Center Ops Admin I

World Wide Technology Healthcare Solutions • Maryland Heights, MO

18h • $21 - $27 • Onsite

About The Position

The ATC Data Center Operations Administrator I provides hands on support for all users and owners of physical equipment within the ATC data centers, and reports to the Data Center Operations Manager. Hands on support includes physical install, troubleshooting, smart hands, and asset management. The Administrator I also handles external customer-facing cases.  The Administrator I is responsible for direct customer communication and action working around established SLAs.  Administrator I will assist with advanced hardware and software troubleshooting as well as documentation and decommissioning of completed projects.

Requirements

• Ability to lift between 5-50 pounds regularly
• Ability to handle walk ups, direct messages, phone calls, and incoming tickets
• Strong customer service demeanor and interpersonal skills
• Strong communication skills (written, verbal, and presentation)
• Effective verbal and written communication for both a technical and non-technical audience                                   
• Skill in completing assignments accurately and on time with attention to detail
• Ability to independently prioritize and handle workload in a fast-paced environment
• Solid understanding of internet-related technologies and protocols
• Understanding of how to route and manage copper, fiber cables, and power runs
• Industry-related IT certification required
• Solid understanding of out-of-band management configuration
• High school education required
• Secret Security Clearance or the ability to attain one is required
• A minimum of 2 years' progressive experience in a related field
• 1+ years of Datacenter Technician or equivalent experience required
• CompTIA Security+ Certification required

Nice To Haves

• 3+ years of Rack & Stack/Integration experience preferred
• The following certifications would be a plus - CompTIA A+, CompTIA Network+, Cisco Certified Network Associate (CCNA)

Responsibilities

• Serves as point of escalation for ATC Data Center Operations Technicians
• Serves as point of contact for large lab builds to direct other DC Ops team members.
• Multi-task and prioritize workload independently
• Demonstrating a solid understanding of troubleshooting and response procedures associated with all alarms, alerts, and notifications from all monitoring systems.
• Troubleshoot LAN connectivity issues and reestablish remote access to customer configurations utilizing SSH, Terminal Services/Remote Desktop Services
• Contributes to process improvements and documentation updates
• Works with Data Center Operations Team Lead and Management to onboard and train Technicians
• Rack, Stack, cabling, labeling, asset management, and integration of devices within the ATC data centers
• Understand the procedures for providing connectivity including basic port enabling, cross-connecting, and the other types of connectivity available.
• Handle tickets, read cable maps, and execute additional tasks per written instructions
• Ability to effectively communicate well with both internal and external customers
• Working with administrators, engineers, and architects to resolve complex technical issues.
• Performs configuration of network devices and servers within the ATC Datacenters
• Installation of Windows, Linux, or other operating systems as needed
• Simple operating systems administration to include troubleshooting of login, password and connectivity issues
• Communicates directly with ATC architects and engineers, ATC partners, and any other consumers of ATC services regarding tasks and any other errors encountered during task execution
• Provides Remote hands support for users and owners of physical equipment within the ATC Datacenters
• Assists and escorts third party contractors and guests with on-site access
• Assists with datacenter facility operations, maintenance, and housekeeping to maintain a state of "tour readiness"
• Daily walkthroughs of our data centers to ensure the environment and facilities are operating at efficient levels
• Work in data center environment with standard hot and cold aisle containment
• Monitors and responds to critical loss of connectivity to customer environments, possibly during off hours.
• Work directly with external customers to resolve cases
• Monitoring a case queue to ensure customer satisfaction and SLA's are met.
• Create and configure user/admin accounts for access to the lab environments.
• Create, update, and resolve tickets in a Jira ticketing system.

Benefits

• Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED