Data Center Technician III

Flexential•Portland, OR

11d•$28 - $33•Onsite

About The Position

The Data Center Technician III role is a 24x7x365, market-based position responsible for providing physical and technical support to Flexential customers and resources. A strong understanding of facilities infrastructure, Windows operating systems, PC troubleshooting and management applications is expected in this role. A Data Center Technician III must be able to demonstrate the ability to represent Flexential, both professionally and technically, during interactions with customers and internal resources in a calm and professional manner.

Requirements

Experience in a 24/7 production environment.
Strong critical thinking skills .
Proficient understanding of Windows and Microsoft operating systems.
Knowledge of networking like Routing, Subnets, and Communication protocols.
Technical aptitude and experience with building management systems, including UPS, generators, HVAC, PDUs, and a working understanding of AC and DC power.
Knowledge of data center operations.
Strong attention to detail, making and keeping commitments, and meeting deadlines.
Familiarity with cable standards, such as 568A and B pin-outs.
Excellent verbal and written communications skills.
Proficient understanding of internal platforms and standard backup job troubleshooting.
Strong attention to detail, making and keeping commitments and meeting deadlines.
High school diploma or equivalent.
3+ years of experience working within an IT or Data Center Support environment.

Nice To Haves

4 years of experience working within an IT or Data Center Support environment.
Network+, Security+ or pursuing similar certification.

Responsibilities

Lead and mentor DCT I and II team members by training on Technical Operations best practices, auditing procedures, ticket analysis, communication standards, and provisioning workflows.
Serve as a trusted peer resource, providing guidance across operational tasks, documentation, and escalation paths.
Own project-level responsibilities, including resource allocation, task delegation, and deadline setting for provisioning and maintenance efforts.
Participate in hiring and onboarding, offering feedback during interviews and documenting candidate evaluations.
Train peers on reporting and monitoring, including customer-specific reports, badge/access group audits, and facilities documentation (Power, OpsDB, ServiceNow, Access Logs, Security Desk).
Take ownership of access control systems, troubleshooting badge issues, ensuring compliance, and maintaining monitoring protocols.
Lead site safety efforts, training others on walkthrough procedures and emergency readiness, including Go-Team coordination.
Demonstrate advanced alert response capabilities, articulating observed conditions, answering complex questions from DCM/CIE, and providing possible solutions for remediation.
Understand and interpret critical infrastructure systems, including one-line diagrams, fire suppression, and cooling systems; confidently communicate impact and response procedures.
Validate and translate complex instructions for Remote Hands tasks, ensuring alignment with customer environments and resolving discrepancies.
Perform maintenance and PRJTASK requests independently, with full ownership of execution and quality.
Model professionalism and operational excellence, consistently reinforcing standards and supporting team development.
Demonstrate reliability and flexibility in supporting 24x7x365 operations, including working varied shifts as needed.
Perform other duties as assigned, contributing to a high-performing, collaborative, and resilient data center environment.