Data Center Technician
About The Position
• Prepares, stages, sets up, and performs startups and shutdowns (e.g., racks, hard drives, switches) according to specific instructions, checklists, guides, standard protocols, and emails. • Performs post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs). • Performs diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues, and replaces faulty components • Decommissions hardware for simple changes and refreshes (e.g., memory upgrades, OS rebuilds) following standard procedures with minimal guidance • Follows procedures to communicate, report, and escalate incidents to appropriate Datacenter Technician Leads
Requirements
- High school diploma, GED, or equivalent
- Basic knowledge of computer hardware, servers, and components.
- 1+ year(s) experience supporting IT equipment or related technology.
- Basic understanding of how to use Microsoft Office applications (Outlook, Excel, Word)
- Flexibility to work non-standard business hours that may include weekends and/or holidays.
Nice To Haves
- Previous datacenter experience a plus
Responsibilities
- Prepares, stages, sets up, and performs startups and shutdowns (e.g., racks, hard drives, switches) according to specific instructions, checklists, guides, standard protocols, and emails.
- Performs post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
- Performs diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues, and replaces faulty components
- Decommissions hardware for simple changes and refreshes (e.g., memory upgrades, OS rebuilds) following standard procedures with minimal guidance
- Follows procedures to communicate, report, and escalate incidents to appropriate Datacenter Technician Leads
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
