Data Client Services Internship - Year Round

CME Group • Chicago, IL

1d • $22 - $36 • Hybrid

About The Position

CME Group is currently looking for a 2026 Data Client Services Intern. This candidate will assist the Data Client Services team on day-to-day activities in support of market data licensing and client support operations. The intern will participate in process documentation, data integrity audits within Salesforce, and support the onboarding lifecycle for market data clients. This role involves a mix of administrative support, internal process enhancement, and basic troubleshooting of customer-facing tools and offers an opportunity to develop customer success expertise.

Requirements

• Communication: Excellent communication and questioning skills, including active listening and the ability to exchange insights clearly and respectfully
• Adaptability: Ability to work in a time-sensitive environment and learn to manage conflicting priorities while switching tasks seamlessly
• Analytical Thinking: Ability to synthesize information from multiple sources and a desire to learn how to investigate and troubleshoot non-standard issues
• Technical Proficiency: Adeptness at learning new technologies; familiarity with Google suite tools is required, and exposure to CRM platforms (e.g., Salesforce) or BI tools (e.g., Tableau) is preferred
• Foundational Knowledge: Interest in or working knowledge of market data delivery mechanisms, such as APIs and cloud-based platforms
• Education: Currently pursuing a BA/BS in Finance, Economics, Data Analytics, Business Administration, Information Systems, or a related field
• GPA: Minimum GPA of 3.0 preferred
• Candidates must be local to Chicago and able to work on hybrid schedule
• Please note that our company is unable to provide employment sponsorship for this position and can only consider candidates who are legally authorized to work in the United States without sponsorship assistance (CPT, H1B, F1, L etc.)

Responsibilities

• Onboarding Assistance: Support the team in processing market data licensing documents and facilitating client access to customer portals
• Data & Communication Management: Use Salesforce to ensure accurate audit trails for support-related communications and maintain up-to-date client profile information
• Process Documentation: Contribute to the enrichment of the customer support knowledge library by documenting team processes, FAQs, and best practices
• Operational Support: Assist with the initial review of market data inquiries and help reassign out-of-scope requests to the appropriate internal teams to prevent delays
• User Experience Support: Help identify common client issues and work with senior team members to substantiate enhancement ideas with reporting from Salesforce

What This Job Offers

• Career Level: Intern