Data Entry/Research Specialist for New Business

Complete Billing Services•Greenwood, IN

12d

About The Position

Responsible for manually loading new client referrals for all areas of the Company. Works the new accounts received via the accident program referral files. New Business is responsible for reviewing the account from the client’s past perspective, updating information into FACS and applying that detail into CBS procedures to move the account forward in the collection process. The new business representative is responsible for making sure all procedures are followed as outlined in the maintained work instruction documents for the program outlined.

Requirements

Computer proficiency skills are required
Ability to learn quickly and navigate effectively through multiple systems
Excellent verbal and written communication skills
Ability to work in fast-paced, changing environment
Must be flexible and adaptive to change in order to support operations
Demonstrates attention to detail and organization
Must have the ability to perform repeated tasks with a high level of accuracy
Must have working knowledge of HIPAA, FDCPA, and Red Flag regulations
Must be organized, detail oriented, and flexible.
Must have the ability to perform repeated tasks with a high level of accuracy.
Must have working knowledge of CBS policies and procedures.
Must have working knowledge of HIPAA and Red Flag regulations.
Must possess a thorough understanding of Complete Billing Services employee handbook as well as policies & procedures surrounding all related functions.

Responsibilities

Enter paper loads manually into FACS.
Enter and/or complete missing insurance information in FACS from the client systems on manual and electronic loads from new business queues 1003 and 2000.
Correct patient/RP demographic information
Verify all insurance information is entered from the client system
Verify all auto insurance information with the carrier to evaluate if Med pay or Bodily injury
Verify Medicaid eligibility for all patients and check for Medicare for appropriate age demographics.
Move accounts to the appropriate status in FACS based on the information received/gathered at list.
“Don’t haves” from A/R
Manually loading accounts as needed per the clients request.
Monitor volume and wait dates in all new business queues
Monitor manual loads, “don’t haves”, volume and wait date
Over 15 K accounts worked as assigned by manager
Urgent billing emails as assigned by manager
Check eligibility
Make calls to insurance companies to check eligibility and verify the claim submission file limit
Check eligibility on Passport and insurance websites.
Verify workers compensation information
Keep supervisor updated on significant issues that may be discovered in regards to certain payers or suggestions of how we can improve processes.
Meet deadlines for account review, completion of spreadsheets at the request of management.