DATA ENTRY SPECIALIST

Catalis Dental Lab Partners•Savannah, GA

1d•Onsite

About The Position

Pan-Am Dental Laboratory is a full-service dental laboratory that partners with dental professionals to design and fabricate a wide range of dental restorations and appliances. With a focus on quality, consistency and clinical accuracy, Pan-Am Prides itself with happy patients and happy business partners. Headquartered in Savannah, GA, Pan-Am Has two additional locations in Houston, TX and Sandy, UT – allowing us to serve a base of clients covering the entire country. The Data Entry Specialist plays a critical role in the accuracy and efficiency of our operations by ensuring all customer cases are entered into our system quickly, precisely, and with exceptional attention to detail. As a key member of our team, this individual helps establish the foundation on which every successful dental restoration is built. This position goes far beyond traditional data entry. It offers the opportunity to gain hands-on exposure to dental products, terminology, and laboratory workflows. The ideal candidate is highly organized, dependable, and committed to quality, but also curious and eager to deepen their understanding of the dental process—from initial prescription all the way to the final restoration delivered to the patient. In this role, you’ll develop real industry knowledge, contribute to smooth case transitions, and play an essential part in ensuring that each case is set up for success from the very beginning.

Requirements

Proficiency with computers, file management and applications
Able to pick up software programs (magic Touch) with ease
Have practical knowledge of customer service practices and principles
Excellent data entry and typing skills
Superior listening, verbal, and written communication skills
Understand different script terminologies for case entry
Must be able to read, write, speak, and understand English
Strong attention to detail
Can successfully multi-task

Nice To Haves

Knowledge of dental anatomy and terminology preferred, but not required

Responsibilities

Receive and process both digital and analog cases; open cases, verify contents, and review customer order requirements
Accurately enter all incoming case information into the computer system and generate corresponding work tickets.
Assign proper coding to cases for data entry and workflow routing
Update and maintain computer work tickets, including placing cases on hold and adjusting dates, codes or other critical information as needed
Scan and electronically archive paperwork for each case in accordance with documentation protocols
Retrieve historical paperwork or case files as needed for case clarification, reworks, or reference
Organize and manage digital impressions and case records following established laboratory procedures
Continuously expand knowledge of dental terminology, restorative products, and laboratory processes to ensure accuracy and efficiency
Understand and follow the established case flow and scheduling operations
Perform additional duties or tasks as assigned to support team and laboratory operations