Data Entry & Transition Assistance Program (TAP) Support Specialist

ProSidian Consulting, LLC•Minot AFB, ND

About The Position

ProSidian Seeks a Data Entry & Transition Assistance Program (TAP) Support Specialist | Front Desk Data Entry & Transition Assistance Program (TAP) Administrative Support [MFRC09009] for Administrative Support on a Exempt W2: No Overtime Pay Basis Administrative Specialist II in The CONUS - North Dakota Area Contract Contingent generally located across the CONUS - North Dakota Across The Midwest Region supporting a High-security Air Force installation in Minot, North Dakota supporting nuclear deterrence missions and providing administrative family readiness services. We seek Data Entry & Transition Assistance Program (TAP) Support Specialist | Front Desk Data Entry & Transition Assistance Program (TAP) Administrative Support [MFRC09009] candidates with relevant Defense, And Security Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for Defense, And Security Sector Clients such as MFRC. This as a Contract Contingent or Contract W-2 (IRS-1099) Front Desk Data Entry & Transition Assistance Program (TAP) Administrative Support Functional Area / Swim Lane / Category Discipline Professional - Front Desk Data Entry & Transition Assistance Program (TAP) Administrative Support Services Position; however, ProSidian reserves the right to convert to a Full-Time ProSidian employed W-2 Position. JOB OVERVIEW Provide services and support under Service Area (SA) | Functional Area / Swim Lane / Category Discipline: Administrative Support as a Data Entry & Transition Assistance Program (TAP) Support Specialist [Front Desk Data Entry & Transition Assistance Program (TAP) Administrative Support Services] in the Defense, And Security Industry Sector focussing on Program / Project Management Solutions for clients such as U.S. Air Force (USAF | M&FRC) | The United States Air Force (USAF), 5th Contracting Squadron | Military Family & Readiness Center (MFRC) at Minot AFB, North Dakota Generally Located In CONUS - North Dakota and across the Midwest Region (Of Country/World) Administrative Specialist II. Accurate, secure Front Desk Data Entry & Transition Assistance Program (TAP) Administrative Support for the Military & Family Readiness Center (M&FRC) through services delivering efficient data entry and seamless transition assistance for military families: M&FRC Customer Service & Program Administration | Front Desk Operations | TAP Program Support | Records & Data Management | Office Automation Support. Provide front desk customer service and TAP administrative/data-entry support for the USAF Military & Family Readiness Center (M&FRC) at Minot AFB, ensuring accurate AFFIRST/TAP ACCESS recordkeeping, scheduling, correspondence, and compliant records management in accordance with AFI-36-3009, AFI 33-322, and local guidance.

Requirements

1–3 years administrative support, front desk, customer service, and/or data entry experience.
6–12 months experience supporting a customer-facing office with scheduling, correspondence, and records.
Minimum: High School Diploma or GED.
Ability to obtain/maintain network access via TASS (includes background check and required training).
Ability to obtain base vehicle pass and comply with Minot AFB security/safety requirements.
Ability to work with sensitive information; follow Privacy Act/FOIA considerations for records.
Microsoft Office proficiency (Word, Excel, Outlook); working knowledge of Access.
Data entry accuracy; spreadsheet/database maintenance and report generation.
Grammar, spelling, punctuation, capitalization, and document formatting.
Records and file manage
Attention to detail and quality control (data accuracy, document review).
Professional communication (oral/written), tact, courtesy, and discretion.
Organization and time management (suspense tracking, multitasking, prioritization).
Customer-focus and public relations mindset.
Integrity and confidentiality (handling protected information).
Adaptability and continuous learning (AFFIRST/TAP ACCESS proficiency).
Teamwork and collaboration with counselors/program staff.
Compliance orientation (AFIs, desk guides, local policies).

Nice To Haves

Associate degree or coursework in Business Administration, Office Administration, or related field.

Responsibilities

Receive telephone calls and greet visitors; determine needs and route to appropriate staff.
Provide nontechnical program information on M&FRC services and TAP-related offerings using tact and courtesy.
Ensure customers complete required forms (e.g., Statement of Understanding) and maintain customer flow.
Maintain M&FRC Outlook appointment calendar; schedule TAP workshops and counseling sessions.
Track participant attendance, sign-in rosters, and suspense dates; follow up on routine requests.
Perform data entry and updates in AFFIRST and TAP ACCESS (and related trackers) to maintain customer records.
Create/revise spreadsheets and reports; sort, calculate, and retrieve data for routine reporting.
Prepare recurring and nonrecurring correspondence, reports, memos, letters, and forms.
Proofread/edit for grammar, spelling, punctuation, capitalization, and format.
Consolidate and finalize information from files/systems for reports per established procedures.
Review and process incoming/outgoing correspondence and electronic messages; establish suspense dates.
Screen mail/messages for action, referral, reroute, or handling; download/distribute forms/publications.
Establish, maintain, purge, and dispose of records/files IAW AFI 33-322 and Air Force Records Disposition Schedule.
Maintain file plans; post publications/technical orders; control reference materials and check-out.
Turn over government-owned records upon contract completion; ensure awareness of FOIA/Privacy Act.
Use multiple office automation applications to produce documents, charts, and presentations.
Assist with developing training aids and provide hands-on training; perform basic troubleshooting.
May create elementary macros to streamline tasks and instruct others on their use.
Safeguard government property; secure facilities/equipment at close of business; follow physical security rules.
Comply with Minot AFB access requirements (TASS/network access, background check, base passes).
Support the Transition Assistance Program (TAP) through scheduling and participant tracking
Maintain accurate electronic and paper records
Serve as the first point of contact for service members and family members
Support reporting and compliance requirements
Greet and assist clients at the M&FRC front desk
Perform data entry into TAP and Air Force systems
Schedule TAP workshops and individual counseling sessions
Maintain sign-in logs, attendance records, and case files
Answer phones and route inquiries appropriately
Prepare routine correspondence and reports
Ensure privacy and confidentiality of client information

Benefits

Competitive Compensation: The pay range is competitive and includes health benefits, pre-tax employee benefits, and incentives. The company contributes a fixed dollar amount each month to the selected medical and dental plans, with the contributions deducted pre-tax.
Group Medical / Dental / Vision Health Insurance Benefits: ProSidian partners with providers to offer eligible employees a range of medical and dental plans, including high-deductible health plans and PPOs, as well as plans for high and low vision.
401(k) Retirement Savings Plan: The 401(k) Retirement Savings Plans let eligible employees save for retirement with various investment options and support from a financial planner. It operates as a pre-tax Safe Harbor plan with a company match.
Vacation and Paid Time-Off (PTO) Benefits: Eligible employees can use PTO for vacations, doctor's appointments, or personal events. These benefits include 2 weeks of vacation, three sick days, 10 ProSidian holidays, and government holidays.
Pre-Tax Payment Programs: Pre-Tax Payment Programs are premium-only plans (POPs) that provide eligible employees with a comprehensive Flexible Spending Account (FSA) Plan and associated tax benefits.
Purchasing Discounts & Savings Plans: We aim for your financial success with a Purchasing Discounts and Savings Plan via the Corporate Perks Benefit Program, offering eligible employees discounts on everyday products and services.
Security Clearance: Due to the nature of our consulting engagements, a security clearance is necessary for engagement teams managing sensitive work in the Federal Marketplace. Security clearance is a valuable asset in your professional portfolio, enhancing your credentials.
ProSidian Employee & Contractor Referral Bonus Program: ProSidian can offer up to $5,000 for referrals who stay employed for 90 days, based on candidates submitted through our Referral Program.
Performance Incentives: Due to the nature of our consulting work, performance incentives are tied to each new client that employees assist in pursuing and supporting.
Flexible Spending Account: FSAs let you pre-tax cover eligible healthcare and daycare costs. You estimate your annual expenses and allocate part of each paycheck to your FSA.
Supplemental Life/Accidental Death and Dismemberment Insurance: If you want extra protection for yourself and your eligible dependents, you can choose supplemental life insurance. D&D covers death or dismemberment resulting solely from an accident.
Short- and Long-Term Disability Insurance: Disability insurance plans are designed to offer income protection during your recovery from a disability.