Data Manager

Generation Citizen

7d • Remote

About The Position

We are looking for a skilled and passionate Data Manager to join our diverse and inclusive team. As an equal opportunity employer, we are dedicated to fostering a culture where everyone feels valued, respected, and empowered to be themselves at work. For this position, you will be the primary steward of our data health, with a heavy focus on maintaining robust infrastructure and providing essential technical support to our national team. Reporting to the Director of Evaluation and Learning and part of the Program & Impact Team, you will ensure our systems, from our data visualization tools to our internal support ticket desk, are efficient, reliable, and equity-rooted. You will play a critical role in translating raw data into the insights that fuel our mission to build an inclusive multi-racial democracy.
This is a remote-first role that includes meaningful opportunities for in-person collaboration and travel to our regional events.

Requirements

• Minimum 2+ years of relevant experience in data analysis, information technology, data visualization, or similar field.
• Data Proficiency: Demonstrated ability in data management, cleaning, integrity, and analysis. You should feel comfortable ensuring data integrity and pulling actionable insights from raw numbers.
• Problem-Solving Mindset: An analytical approach to work, with the ability to troubleshoot technical issues and improve existing systems.
• Attention to Detail: Required to ensure reliable reporting and accurate data cleaning.
• Organization & Time Management: The ability to manage multiple concurrent tasks, like data requests, support tickets, and system maintenance, efficiently.
• Communication & Collaboration: Strong written and verbal interpersonal skills. You can explain technical concepts to a non-technical audience and thrive in a fully remote, matrixed organization.

Nice To Haves

• Previous experience or a strong interest in the non-profit sector, civic education, or social justice is highly valued.

Responsibilities

• Oversee the integrity and accessibility of Generation Citizen's data by structuring survey administration, performing data cleaning, and maintaining the organization's data infrastructure.
• Support upgrades to our current data tools. This includes building dashboards, creating and streamlining reports, and leveraging unutilized or underutilized features to improve how we work.
• Manage data visualization software and refine existing dashboards by pulling and analyzing reports from surveys and other data sources.
• Manage the Program & Impact Team’s support ticket system. You will act as the primary point of contact for technical issues and internal data requests, ensuring timely and effective resolution.
• Assist staff with the implementation of new systems and processes to enhance data collection & data integrity for program impact and evaluation; provide ongoing troubleshooting, technical support, and guidance.
• While this role does not directly touch GC’s Salesforce ecosystem, you will maintain a basic understanding of how these systems interact with our data flow.
• Proactively respond to internal requests by pulling and sharing key data insights that inform organizational decision-making and measure our overall impact.
• Produce data visualizations for key events, trainings, and reports.
• Ensure that data systems are used to promote equity-centered insights, including disaggregating data to highlight outcomes for underrepresented populations.
• Support strategic planning by identifying trends, gaps, and opportunities revealed through data. Provide thought partnership or reporting at both a regional and national level.

Benefits

• Generation Citizen offers unlimited PTO, a set of paid holidays, and a fully paid winter break from December 24th through January 2nd of each year.
• GC offers all full-time employees medical, dental, and vision benefits through a co-employment relationship with Emplova, a professional employer organization (PEO). Emplova provides five competitive Cigna medical plans for employees to choose from, as well as vision and dental plans with MetLife. All medical, dental, and vision benefits are effective the 1st day of the month after an employee’s start date. GC subsidizes up to 80% for employees and 65% for their dependents, based on the selected plan.
• Laptop computer
• Monthly $100 Work-from-Home stipend
• $150 Work-from-Home set-up reimbursement
• Flexible Spending Account
• Health Savings Account
• 401(k) with a 3% employer match (capped at $1,000 annually)
• Pre-tax commuter benefits
• Employee Assistance Program (EAP) through Emplova Health Advocate
• Tickets at Work
• Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed