Data Migration Analyst

Mark43•New York City, NY

About The Position

Mark43 empowers communities and their governments with modern technology that improves safety and quality of life. Our cloud-native public safety platform supports agencies nationwide with mission-critical RMS, CAD, and analytics tools. Position Overview Mark43 is seeking a Data Migration Analyst to join our Professional Services team in a highly customer-facing role supporting public safety agency implementations. This individual will guide agencies through the full legacy data migration lifecycle — from early discovery and migration questionnaires to validation and final sign-off. You will serve as a trusted advisor to agency stakeholders, helping them understand how their legacy data translates into Mark43 and ensuring a smooth and confident transition into our platform. In this role, you will work closely with the Mark43 Data Migration Engineering team and third-party migration contractors to ensure customer data requirements are clearly defined, accurately executed, and thoroughly validated. This position requires travel to customer sites approximately 25–50% of the time, depending on project phase and customer needs.

Requirements

Experience in customer-facing implementation, migration, or technical project roles.
Strong facilitation and stakeholder management skills.
Ability to collaborate effectively with technical engineers and external contractors.
Ability to translate technical concepts into clear, agency-facing communication.
Strong organizational skills and attention to detail.
Ability to manage multiple priorities and meet deadlines independently.
Excellent written and verbal communication skills.

Nice To Haves

Experience working with public safety data systems (RMS, CAD, Records, etc.).
Experience supporting public safety agencies through technology transitions.
Experience participating in data validation, QA, or UAT cycles.
Familiarity with legacy data migrations or data mapping concepts.
Working knowledge of SQL (a plus, but not required).
Experience working in SaaS or cloud-based software environments.

Responsibilities

Lead pre-migration discovery sessions with public safety agencies.
Guide agencies through completion of migration questionnaires and data documentation.
Serve as the primary migration point of contact for agency stakeholders.
Clearly explain differences between legacy systems and Mark43 data structures and functionality.
Bridge gaps between how data existed historically and how it will function within Mark43.
Partner closely with the Mark43 Data Migration Engineering team to translate agency requirements into technical migration deliverables.
When applicable, collaborate with third-party migration contractors to support accurate data mapping, transformation, and execution.
Ensure alignment between customer expectations and technical implementation.
Support project planning and track migration milestones alongside project Program Managers.
Identify data risks, inconsistencies, and timeline concerns early in the process.
Facilitate structured migration validation rounds with agencies.
Track validation feedback and drive issue resolution in coordination with engineers and contractors.
Participate in user acceptance testing and quality assurance efforts.
Contribute to improving migration questionnaires, documentation, and validation workflows.
Support scalable and repeatable migration processes within Professional Services.