Data Operations Associate, STR – Nashville, TN

CoStar Group•Nashville, TN

About The Position

STR was acquired in October 2019 as a division of CoStar Group, Inc., the leading provider of commercial real estate information, analytics and online marketplaces. STR is in the process of combining CoStar’s largest and most up-to-date properties database with STR’s global hospitality performance data, to give both real estate and hospitality customers a unique and powerful combined view of their local markets. The role of Data Operations Associate will be a vital position on the STR Data Operations Team based in Nashville, reporting to the Manager, Data Operations. This role is responsible for data loading, data checking and report delivery for our benchmarking product. In addition, this role will support client-related administrative tasks, including automating and managing data feeds and facilitating data exchange between STR and clients. This team member will work closely with STR’s clients and internal team members worldwide to ensure the accuracy and continued provision of data. Responsibilities also include responding to report requests and ensuring that reports are delivered accurately and on schedule. The data operations team is responsible for a diverse and growing range of data types, including: Historical data Forward booking data P&L data A basic understanding of key data points across all data sets and their relevance to our clients is crucial. This knowledge helps to ensure accurate data handling and supports the delivery of meaningful reporting for client decision making. This position requires an individual that is self-motivated and detail-orientated with strong analytical skills. The ideal candidate thrives in a fast-paced, innovative environment and can quickly adapt to changing situations. Exceptional interpersonal skills and commercial acumen are essential, as this role involves collaboration with diverse stakeholders while ensuring data integrity, quality, and client confidentiality. The ability to manage customer requests independently and deliver timely, accurate solutions is critical for success.

Requirements

Bachelor's degree required from an accredited, not-for-profit, in-person college/university.
Minimum of 1-2 years of relevant work experience.
A track record of commitment to prior employers.
Data Skills: creative, innovative, and analytical.
Strong confidence in using and manipulating quantitative performance data.
Ability to manipulate big data sets/work with disparate data sets.
Excellent written and verbal communication skills; ability to communicate effectively and establish strong working relationships with executive management, internal clients, team members and other departments.
Strong knowledge of Microsoft products, in particular Excel, PowerPoint and Word.
Ability to work both independently and as part of a team.
Experienced in dealing with urgent internal and/or external requests while maintaining the turnaround times for other projects.
History of working in a detail orientated role whereby attention and focus was a priority.
Positive can-do attitude, with willingness to learn new ways to accomplish objectives.
Highly organized, with strong time management skills.
Be a team player, as a member of an international team.

Nice To Haves

Bachelor’s degree in the field of hospitality, data, business management or finance.
Knowledge of STR data, products, and clients.
Knowledge of hospitality technology; PMS, RMS, BI Tools.
Experience of working within the hotel/travel/tourism industry.
Financial literacy, including familiarity with P&L statements and related performance indicators.
Experience with API integrations and SFTP data transfers is highly desirable.

Responsibilities

Load performance data from corporate submissions, automated data feeds and manual data files:
Perform data quality checks – research and accept/reject data.
Contact data providers to understand and resolve data discrepancies.
Communicate effectively and professionally with properties, clients, and other industry professionals regarding STR/CoStar’s policies and guidelines.
Notify the research department of any census related issues (room supply, open dates, etc.).
Work with internal stakeholders to monitor and improve participation levels.
Conduct daily, weekly, and monthly processing procedures.
Respond to clients via email in an effective and timely manner.
Help teams run pre-processing checks on weekly and monthly data.
Generate, check, and send selected reports to corporate clients and individual properties.
Act as an internal point of contact for data related queries.
Manage workflow requests and work with clients to assist in the setup of data delivery.
Stay knowledgeable of industry trends and industry news that may affect the data.
Work on various projects as needed and able.
Help clients automate their data submission to STR from various technology vendors.
Identify new opportunities for automated data transfer to STR with new technology vendors.
Support growth in data participation.
Maintain and deliver daily, weekly, and monthly deliverables to clients.
Complete assigned delivery tasks with a high degree of accuracy.
Notify the team and business when there are issues impacting delivery timelines.
Partner with internal teams (e.g. IT, Global Data Operations) to resolve delivery issues as efficiently as possible.
Adjust and update report setups per client requests.
Adhere to STR’s and CoStar’s standards and guidelines for data confidentiality.
Other duties may be assigned as required.

Benefits

Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
Life, legal, and supplementary insurance
Virtual and in person mental health counseling services for individuals and family
Commuter and parking benefits
401(K) retirement plan with matching contributions
Employee stock purchase plan
Paid time off
Tuition reimbursement
On-site fitness center and/or reimbursed fitness center membership costs (location dependent)
Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups
Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks