Data Platform & Analytics Product Director - Payments - Executive Director

JPMorgan Chase & Co. • Plano, TX

20h

About The Position

Ignite your passion for product innovation by leading customer-centric
development, inspiring solutions, and shaping the future with your strategic
vision and influence.

As a Product Director in Acquiring Data & Analytics Platform across Corporate
and Investment Banking Merchant Services, you lead innovation through the
development of products and features that delight customers. As a leader on the
team, you leverage your advanced capabilities to challenge traditional
approaches, remove barriers to success, and foster a culture of continuous
innovation that helps inspire cross-functional teams create groundbreaking
solutions that address customer needs.

The Executive Director, Acquiring Data & Analytics Platform Product Lead, is
responsible for setting the vision, strategy, and execution plan for the
Acquiring Data & Analytics Platform across
Corporate and Investment Banking
Merchant Services. You will manage a team of product managers and analytics
leaders who deliver tangible business value—productized insights (“insights as a
service”), optimization across payments and funding, reporting, servicing,
boarding, disputes, and network integrations—and drive adoption and
commercialization of data products. You will own the multi-year roadmap, align
stakeholders across functions and lines of business, ensure strong governance
and controls, and establish operating mechanisms that scale globally.

You’ll combine deep product management expertise with fluency in data and
analytics platforms (e.g., Snowflake), enabling the team to use modern
statistical, data exploration, and visualization techniques (e.g., SQL, Python,
Tableau, Alteryx) while you focus on outcomes, prioritization, and
enterprise-scale delivery.

Requirements

• 10+ years of experience or equivalent expertise delivering products, projects, or technology applications
• Extensive knowledge of the product development life cycle, technical design, and data analytics
• Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Experience driving change within organizations and managing stakeholders across multiple functions
• 15+ years in product management, data and analytics, or platform leadership within payments, merchant acquiring, or technology-enabled financial services.
• 5+ years leading product managers/analysts and multi-disciplinary teams at scale; proven track record of building and commercializing data products.
• Demonstrated success balancing long-term strategic vision with pragmatic, actionable plans that are understood and adopted by stakeholders.
• Deep familiarity with the payments value chain (merchants, brands, acquirers, networks, issuers) and associated data assets, or equivalent depth in consumer insights/analytics.
• Experience operating within complex, regulated environments with strong risk, controls, and
• Working knowledge of modern data platforms and toolchains (e.g., Snowflake, SQL, Tableau, Python, Alteryx); able to set standards and evaluate solutions at an architectural level. compliance requirements.

Nice To Haves

• Recognized thought leader within a related field
• Strong understanding of data quality management, metadata, lineage, variable creation/selection, and model deployment best practices.
• Comfort with experimentation, A/B testing, and measurement frameworks; ability to define and track KPIs/OKRs tied to tangible business outcomes.
• Executive presence with the ability to influence senior stakeholders and drive cross-LOB alignment.
• Exceptional communication skills—clear, concise, and outcome-focused—across written, verbal, and executive storytelling formats.
• High achievement orientation; able to motivate teams around results, accountability, and client impact.
• Strong interpersonal skills; builds trust quickly and sustains long-term partnerships.

Responsibilities

• Define and own the ADAP product vision, strategy, and multi‑year roadmap aligned to Merchant Services priorities and client outcomes.
• Translate strategy into prioritized portfolios with clear OKRs and measurable value outcomes (revenue enablement, cost efficiency, risk reduction, NPS, adoption).
• Drive cross‑LOB alignment to build and leverage shared data assets and platform capabilities; establish “insights as a service” for merchants and internal product teams.
• Lead the end‑to‑end product lifecycle (discovery, MVP, scaling, commercialization) with disciplined intake, prioritization, and delivery across teams and geographies.
• Partner with engineering, data science, and architecture to deliver resilient, secure, and performant analytics products on the acquiring platform.
• Own adoption strategy, customer success measures, and commercialization pathways, including clear pricing, packaging, and value realization narratives.
• Establish and enforce standards for data quality, metadata, lineage, and model lifecycle management, including change control and testing for analytical models and derived assets.
• Govern source onboarding, integrations, and pipelines (merchant, network, issuer, disputes) to ensure reliable, timely, and compliant delivery of analytics‑ready data, while promoting reusable patterns, visualization standards, and self‑service capabilities.
• Embed strong risk management and control practices across data ingestion, processing, and distribution; ensure adherence to firm data protection, privacy, model risk, and regulatory requirements with robust documentation and audit readiness.
• Build trust‑based relationships with internal product owners, client‑facing teams, and external partners; serve as an executive escalation point and communicate strategy, status, and outcomes crisply to senior leadership through executive‑ready content and decision forums.
• Recruit, develop, and retain top product and analytics talent; coach leaders and teams on product thinking, hypothesis‑driven analytics, and outcome orientation; oversee strategic vendor relationships and data partnerships, and lead build/buy/partner decisions to optimize speed, cost, quality, and risk.

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed