Data Quality Support Specialist

TX-HHSC-DSHS-DFPS•Austin, TX

About The Position

DSHS is committed to hiring skilled and dedicated individuals who share a passion for public health to pursue our vision of A Healthy Texas. If you are looking to make an impact and tackle new challenges, we encourage you to consider a career with us. Employee Benefits: DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page. Review our Top 10 Tips for Success when Applying to State of Texas Jobs. Program Specialist IV works under limited supervision of the IIS Systems Analytics Manager within the Texas Immunization Registry. Assists in the business design, testing, development, quality assurance, security and maintenance of secure computer applications. Provides consultative and technical assistance, including application support, problem analysis and resolution, application testing, documentation, and customer training. Prepares and updates reports, training guides, and other documentation. Duties are independently performed with moderate latitude for the use of initiative and independent judgement.

Requirements

Knowledge of business process management.
Knowledge of SQL
Knowledge of immunization principles.
Skill in organization and project management.
Skill in conducting effective presentations.
Skill in effective listening.
Skill in responding to customer inquiries and handling difficult customers in a tactful manner.
Skill in training audiences with diverse backgrounds.
Ability to analyze business requirements, business design documents, and test processes.
Ability to understand system designs and specifications.
Ability to analyze data.
Ability to develop plans.
Ability to elicit business and technical requirements from customers.
Ability to interpret program needs and to assess system functionality for correlation between the two.
Ability to coordinate and solve complex problems.
Ability to handle multiple projects and processes
Ability to prioritize and plan assignments.
Ability to analyze systems and procedures and to explain abstract concepts in concrete terms.
Ability to interpret information.
Ability to understand and follow instructions.
Ability to effectively work both independently and with others and to establish and maintain effective working relationships.
Ability to express ideas clearly and concisely, both written and verbally, and to address audiences effectively.
Ability to provide consultative and technical support to customers.

Nice To Haves

Graduation from an accredited college or university preferred.

Responsibilities

Collects and analyzes business needs of a process or project. Monitors and evaluate registry provider and organization data through task analysis, surveys, workshops, and other methods.
Reviews, analyzes, and evaluates technical systems to assess effectiveness and to formulate new or improved technical solutions. Analyzes user requirements, procedures, and problems to automate processes or to improve existing systems. Provides process and procedure recommendations to technical, support, and managerial staff based on data evaluation and business needs.
Serves as a liaison between support staff and technical teams documenting and communicating identified issues, enhancements, or questions. Interfaces effectively with internal and external staff utilizing the registry and within the immunization ecosystem with accurate and timely information. Coordinates and assists the Provider Support Team with registry registration and renewals including but not limited to Texas Vaccines for Children (TVFC) providers.
Provides consultative and technical assistance including application support, problem analysis and resolution, application testing, documentation, quality assurance, and customer training. Translates customers’ business needs into specific application and operational requirements. Interfaces with technical and support teams and provides suggestions to ensure the product developed will meet customer needs. Supports application testing including validating fixes and enhancements. Coordinates and assists with the development of training internal and external staff prior to the implementation of new or revised functionalities.
Prepares and updates reports, standard operating procedures, policies, memos, training guides, and other documentation as requested by program staff and management. Prepares accurate and detailed requirement and functional specification documents and user interface guides. Prepares preliminary analysis, design plans and user requirements. May facilitate and document user design sessions.
Works collaboratively with internal registry Security Team to ensure user and provider access is appropriately provisioned, maintained, and removed as needed.
Other duties may be assigned including, but not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.

Benefits

DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS).

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume