Data Scientist, Product Analytics

About the position

Peloton is seeking a Data Scientist on the Product Analytics team to support the innovation, iteration, and optimization of our engagement products! This Data Scientist, Product will work as part of a cross-functional team of Product Managers, Engineers, Designers, and User Researchers to better understand how members are interacting with Peloton products and to inform and evaluate new features and experiences developed by the Product team.

Responsibilities

• Own analytics for one core workstream on Peloton digital apps, from metrics definition and data instrumentation design to ongoing reporting, investigation, and generative research.
• Be a key contributor to strategic decisions and roadmap formation for workstream.
• Collaborate with Product Managers, User Researchers, Designers, and Engineers to lead experimentation processes: designing and measuring A/B tests that help us understand the impact of new/alternate versions of features on user behavior.
• Define and own reporting and interpretation of KPI’s & metrics for workstream, feature launches and A/B tests.
• Develop a deep understanding of user personas, fitness routines, and retention drivers for our members.
• Evaluate engagement trends across markets - compare workout/content engagement and feature usage among members within our growing global community.
• Become an authority on your workstream: provide insight into behaviors and difficulties of members on their journey from app download through sustained long-term engagement; help guide roadmap and evaluation of new features to enhance this user journey.
• Work in a lean and agile way, focusing on team members' desired outcomes over granular tasks and continuously assessing tradeoffs between precision and action-ability.

Requirements

• BA/BS degree, preferably in a technical field.
• Have 3+ years of overall experience in an analytics capacity with a focus on problem-solving and providing concrete insights; some experience conducting analysis with a product/UX focus is desirable.
• Over one year of experience working on external customer facing Product is a required.
• Have solid technical skills when it comes to data wrangling and handling large datasets: can use SQL for data extraction (including sophisticated joins, CTE, window functions and query optimization), and have a proven understanding of Python syntax required for data cleaning and exploratory analysis (e.g. pandas, numpy).
• Have experience with A/B testing and have demonstrated experience designing and assessing experiments.
• Have an understanding of statistics and data science methodologies (e.g. hypothesis testing, regressions, and other machine learning techniques such as clustering).
• Have shown experience defining and owning project success metrics.
• Have a passion for data storytelling via decks and dashboards and a shown ability to efficiently communicate your insights to non-technical audiences and senior leadership.
• Are comfortable leading your project timelines, prioritizing tasks with user and business impact in mind, assessing speed/precision tradeoffs, and proactively communicating project statuses to collaborators and teammates.
• Work well collaboratively, both in a cross-functional context - with Product Managers, Project Managers, User Researchers, Designers, and Engineers - and as a part of joint research projects with Product Analytics teammates.
• Are curious and humble: ask good questions, are always excited to learn new methods, approaches, and perspectives, and are eager to investigate interesting trends in the data.

Nice-to-haves

• Previous experience working on a product analytics team for a B2C software or software+hardware product.
• Solid understanding of event-based data collection and related technical concepts (e.g. SDK, device vs. cloud mode, schema management) and tools (e.g. Segment).
• Experience with product analytics SaaS tools (e.g. Amplitude, Mixpanel, Pendo, etc.).
• Experience with social engagement features/products, growth loops, network effects and product virality.
• Understanding of adjacent quantitative and qualitative research methods and techniques (e.g. usability testing, concept testing, market sizing, etc.).

Benefits

• Medical, dental and vision insurance.
• Generous paid time off policy.
• Short-term and long-term disability.
• Access to mental health services.
• 401k, tuition reimbursement and student loan paydown plans.
• Employee Stock Purchase Plan.
• Fertility and adoption support and up to 18 weeks of paid parental leave.
• Child care and family care discounts.
• Free access to Peloton Digital App and apparel and product discounts.
• Commuter benefits and Citi Bike Discount.
• Pet insurance and so much more!