Data Systems & Compliance Manager

St Mary's Center•Oakland, CA

6d•$90,000 - $105,000•Hybrid

About The Position

The Data Systems & Compliance Manager is responsible for ensuring the integrity, reliability, and compliance of St. Mary’s Center’s core data systems across departments, including Housing, Senior Services, Behavioral Health, and Clinical programs. This role serves as the primary Salesforce Administrator, oversees the HMIS Clarity database, and supports future EHR integrations. The Manager maintains data quality, ensures regulatory compliance, supports staff in accurate documentation, and strengthens cross‑department data workflows.

Requirements

2–4+ years of hands-on Salesforce Administrator experience (Nonprofit Cloud strongly preferred).
Demonstrated expertise in Salesforce Flows, automation, reporting, and data tools.
Strong analytical, troubleshooting, and documentation skills.
Ability to train staff at varying technical skill levels, convey complicated processes and systems in a clear and actionable way.
Commitment to data integrity, accuracy, and continuous quality improvement.
Commitment to St. Mary's Center mission and community of hope, healing and justice

Nice To Haves

Experience with HMIS Clarity or other homelessness response databases
Knowledge of HUD HMIS standards, Alameda County/City contract requirements, and compliance with documentation expectations.
Salesforce Administrator Certification (ADM‑201) strongly desired
Experience in housing, senior services, behavioral health, or homeless services.
Familiarity with EHR systems or cross-platform integrations.
Experience with process mapping and workflow design.
Project management with experience in a nonprofit or human services environment preferred.

Responsibilities

Serve as the primary Salesforce Administrator for St. Mary’s Center.
Build and maintain flows, automation, validation rules, permission sets, page layouts, and user profiles.
Develop and maintain dashboards and reports for leadership, Program Directors, and funders.
Manage data imports, exports, deduplication, and routine system cleanup.
Troubleshoot system issues and coordinate with Salesforce Support or consultants.
Maintain documentation for system configurations, data fields, workflows, and change logs.
Ensure that system configuration aligns with approved organizational workflows and supports accurate, compliant documentation.
Conduct routine data audits in Salesforce, HMIS Clarity, and future EHR systems.
Ensure compliance with: HUD HMIS Data Standards, Alameda County Coordinated Entry requirements, Area Agency on Aging (AAA) documentation standards, CalAIM and contract-specific reporting rules.
Maintain internal controls for data accuracy, confidentiality, and documentation consistency.
Identify organization‑wide data issues and lead corrective actions.
Translate regulatory requirements into system requirements and documentation standards.
Maintain data governance protocols aligned with HIPAA, privacy laws, and funder expectations.
Build dashboards and reporting frameworks that support program outcomes tracking, contract compliance, and internal performance metrics.
Prepare accurate, complete data for HUD, County/City contracts, AAA, internal teams, auditors, and Board reporting.
Reconcile data across systems (Salesforce, HMIS, EHR) to ensure accuracy and consistency of reportable information.
Collaborate with Finance and Contracts staff to ensure that data used for reporting, billing, and compliance aligns with funding requirements.
Provide daily user support for Salesforce, HMIS, and related systems.
Train staff on documentation standards, data quality expectations, and system updates.
Develop workflow maps, job aids, and data entry guides.
Supervise the Intake & Coordinated Entry Specialist to ensure timely and accurate data entry.