DEALER SERVICES LOAN OFFICER I
About The Position
Role: Assists members with their consumer lending needs, analyzing loan requests and making credit decisions based on lending policy. Essential Functions & Responsibilities: Analyzes submitted indirect applications to determine the degree of risk involved in extending credit or lending money. Makes decision to approve, disapprove, or forward the loan request to higher levels for decision. Review member applications submitted through online portal. Make decision to approve, decline, or forward for review based on policy. Communicate with dealer partners on applications needing more information to make an accurate determination of risk. Prepares and/or reviews all loan documents for completeness and accuracy. Explains loan and account programs to members, evaluates their needs and recommends options. Identifies and develops cross sell opportunities within credit union membership. Follows current loans to ensure compliance with terms and coordinates with collections. Authorize release of collateral on existing loans, changes in loan terms, waivers of payments, due date change, etc. Participates in sales development activities. Performs other job related duties as assigned. Performance Measurements: Provide informed, prompt, and accurate service and support to all members and associates by accurately processing, decision making, and relaying loan decisions to members within 60 minutes and responding to messages and correspondence within 4 hours. Ensure all documentation is completed with a high level of accuracy. Meet or exceed assigned loan volume (dollars and/or numbers). Maintain a 60 day delinquency rate at or below 1.00% of loan portfolio. Maintain a charge-off rate of no more than .35% of loan portfolio. Sell assigned volume of loan insurance products. Meet or exceed the minimum established incentive goal each month. Troubleshoot and resolve member and internal inquiries in a timely, friendly, accurate manner. This Job Description is not a complete statement of all duties and responsibilities comprising the position.
Requirements
- Three years to five years of similar or related experience.
- A high school education or GED.
- Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation.
- Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Responsibilities
- Analyzes submitted indirect applications to determine the degree of risk involved in extending credit or lending money.
- Makes decision to approve, disapprove, or forward the loan request to higher levels for decision.
- Review member applications submitted through online portal.
- Make decision to approve, decline, or forward for review based on policy.
- Communicate with dealer partners on applications needing more information to make an accurate determination of risk.
- Prepares and/or reviews all loan documents for completeness and accuracy.
- Explains loan and account programs to members, evaluates their needs and recommends options.
- Identifies and develops cross sell opportunities within credit union membership.
- Follows current loans to ensure compliance with terms and coordinates with collections.
- Authorize release of collateral on existing loans, changes in loan terms, waivers of payments, due date change, etc.
- Participates in sales development activities.
- Performs other job related duties as assigned.
- Provide informed, prompt, and accurate service and support to all members and associates by accurately processing, decision making, and relaying loan decisions to members within 60 minutes and responding to messages and correspondence within 4 hours.
- Ensure all documentation is completed with a high level of accuracy.
- Meet or exceed assigned loan volume (dollars and/or numbers).
- Maintain a 60 day delinquency rate at or below 1.00% of loan portfolio.
- Maintain a charge-off rate of no more than .35% of loan portfolio.
- Sell assigned volume of loan insurance products.
- Meet or exceed the minimum established incentive goal each month.
- Troubleshoot and resolve member and internal inquiries in a timely, friendly, accurate manner.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
