Dealer Warranty Support Representative

Trane Technologies • St. Peters, MO

1d • $35,000 - $45,000 • Remote

About The Position

At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

What’s in it for you:
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it’s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world.
Thrive at work and at home:
Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
Family building benefits include fertility coverage and adoption/surrogacy assistance.
401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
Paid time off, including in support of volunteer and parental leave needs.
Educational and training opportunities through company programs along with tuition assistance and student debt support.
Learn more about our benefits here!
Where is the work:
This is a virtual position.
Dealer Warranty Support Representative main responsibility is to assist Trane dealers and technicians with warranty claims, provide support through the warranty process and provide quick and efficient response to inquiries regarding warranty, order tracking, credit completion, and to handle and resolve complaints within the warranty guidelines. This role is heavily phone intensive, requiring effective communication skills and the ability to handle a high volume of phone calls, texts and electronic requests. As a Dealer Warranty Support Representative, your role is crucial in ensuring that customers receive efficient and accurate support during the warranty process, contributing to customer satisfaction, and maintaining positive relationships with our customers

Requirements

• Associates degree or equivalent. 3 to 5 years customer service-related experience required.
• Strong knowledge of warranty systems and procedures is preferable.
• Excellent verbal and written communication skills
• Excellent interpersonal skills
• Attention to detail and ability to manage work between multiple systems.
• Problem-solving and analytical skills
• Ability to accurately document and record customer information and claim requirements.
• Ability to work independently and manage multiple tasks simultaneously.
• Proficient in using computer applications and software for data entry and claim processing.
• Maintain a working knowledge of warranty terms, warranty process and procedure.

Responsibilities

• Handling warranty claims: Review and process warranty claims and order requests submitted by dealers and technicians, ensuring all necessary information and documentation is provided.
• Warranty assistance: Assist customers with requests for warranty lookup, order investigation, credit research.
• Troubleshooting: Assist customers in troubleshooting warranty-related issues, working closely with both the customer, supply store and warranty teams to find appropriate solutions.
• Communication: Maintain professional and effective communication with customers and internal support teams, providing updates on claim status, answering questions regarding warranty terms and guidelines, and addressing concerns in a timely manner.
• Customer service: Ensure a high level of customer service by promptly responding to dealer inquiries, resolving issues, and maintaining positive relationships with customers.

Benefits

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off, including in support of volunteer and parental leave needs.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree