Dealership Service Manager - Salem Ford

Key Auto Group•Salem, NH

About The Position

Key Auto Group looking for an experienced Ford Service Manager to join our team in Salem, NH! We believe that our people are the most important part of our team, and we focus on our team members first. Our success in each area of our business is only attainable by having a culture-oriented, well-trained team of professionals who are focused on exceeding customer expectations.

Requirements

A minimum of 3 years of experience as a Ford service manager
Strong focus on providing excellent customer service
High school diploma or higher education
Clean driving record & valid driver's license
Driven personality, eager to improve and able to work within and support internal teams

Responsibilities

Assist customers in servicing, repairing, and explaining each service needed
Understand customer; match requirements and concerns to various service options
Explain service being performed and keep customer informed and updated throughout the service of their vehicle
Stay up to date on new products, features, accessories and attending product training as required
Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
Hire and supervise all service department personnel, as well as monitor their performance in servicing customers
Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.
Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately
Other duties as assigned