Dedicated Sales Support Representative
About The Position
We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department. Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others. You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Requirements
- A strong drive to succeed
- Excellent communication skills
- Strong customer service skills
- Ability to multitask
- The desire to help others
Responsibilities
- Provide superior customer to the Account Manager and customer during the order fulfillment process and in servicing
- Act as a support resource for day-to-day transactions to allow the Account Manager the time and opportunity to expand their business.
- Minimizes problem order situations by proactively following up on open orders and customer service issues for resolution.
- Handle incoming calls and assist on calls as needed
- Prepare and follow up on orders to ensure accuracy and customer satisfaction
Benefits
- A supportive Team invested in your success
- Generous paid vacation, medical, dental and vision benefits
- Monday through Friday work schedule
- Tuition Reimbursement and 401k with matching
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
