Deeding Closing Officer

Westgate Resorts•Branson, MO

About The Position

Nestled on 145 beautiful, wooded acres in the heart of the Ozark Mountains, Westgate Branson Woods Resort is close to the action in Branson – "The Live Entertainment Capital of the World!" Help create remarkable guest experiences at our world-class resort, where guests can venture outside and take advantage of one of our many hiking trails to breathe in fresh air and admire the beautiful waterfalls, then relax in one of our spacious resort rooms. As one of the most beautiful Branson, Missouri, resorts, Westgate Branson Woods boasts the amenities travelers expect from a full-service resort hotel. As part of Westgate Resorts, recognized by U.S. News, as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company. Manage all aspects of new owner accounts until deals are finalized and paid in full. Perform daily closing and deeding responsibilities with accuracy and compliance. Liaise with internal teams during rescission and pending payment periods. Review and modify contract terms with new owners as needed to secure the sale. Contact new owners during rescission to provide assistance and answer questions. Maintain detailed statistical records of closings, including rescission rates, rewritten deals, and delinquency metrics. Exercise authority to adjust payment arrangements within Sales guidelines. Apply discretion to deviate from standard procedures when necessary to save the sale. Collaborate with Sales and Deeding Directors to revise agreements and implement strategies to optimize closing percentages. Communicate effectively with owners and internal departments throughout the closing process. Attend training sessions and departmental meetings as required. Other duties as assigned.

Requirements

Minimum 2 years of experience in closing, account management, or related sales support roles.
Proven ability to manage multiple accounts, meet deadlines, and maintain accuracy under pressure.
Strong background in problem-solving and negotiation to resolve contract and payment issues effectively.

Nice To Haves

Prior experience in real estate, timeshare, or property transactions is highly preferred.

Responsibilities

Manage all aspects of new owner accounts until deals are finalized and paid in full.
Perform daily closing and deeding responsibilities with accuracy and compliance.
Liaise with internal teams during rescission and pending payment periods.
Review and modify contract terms with new owners as needed to secure the sale.
Contact new owners during rescission to provide assistance and answer questions.
Maintain detailed statistical records of closings, including rescission rates, rewritten deals, and delinquency metrics.
Exercise authority to adjust payment arrangements within Sales guidelines.
Apply discretion to deviate from standard procedures when necessary to save the sale.
Collaborate with Sales and Deeding Directors to revise agreements and implement strategies to optimize closing percentages.
Communicate effectively with owners and internal departments throughout the closing process.
Attend training sessions and departmental meetings as required.
Other duties as assigned.

Benefits

Comprehensive health benefits – medical, dental and vision
Paid Time Off (PTO) – vacation, sick, and personal
Paid Holidays
401K with generous company match
Get access to your pay as you need it with our Daily Pay benefit
Family benefits including pregnancy, and parental leave and adoption assistance
Wellness Programs
Flexible Spending Accounts
Tuition Assistance
Military Leave
Employee Assistance Program (EAP)
Life, Disability, Accident, Critical Illness & Hospital Insurance
Pet Insurance
Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
Advancement & development opportunities
Community Involvement Programs