Delivery Coordinator

WDC Kitchen & Bath Center•Moorpark, CA

1d•$20 - $23•Onsite

About The Position

WDC Kitchen & Bath Center is Southern California’s premier retailer and builder distributor of home appliances and plumbing fixtures. For over 40 years, we have proudly served homeowners, contractors, designers, and builders with exceptional products, expert guidance, and world-class customer service. As we continue to grow, we are looking for a dynamic and driven Delivery Coordinator to join our team and contribute to our continued success. Position Summary: We are looking for a strong communicator who finds joy in using logic and collaborating with others to join us as a Delivery Coordinator. This role provides support to the Builders Division by for their order delivery/installation confirmations as products are delivered to our customers. Our ideal candidate is an experienced professional with knowledge of customer service best practices. We expect you to perform well in a team environment and have exceptional communication skills. If you are able to proficiently communicate in English and Spanish, that his a helpful plus. Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring timely updates to and from the delivery & installation teams.

Requirements

2-4 years’ experience with phone-based customer service role required.
Excellent organizational skills
Ability to communicate clearly verbally and in writing, and demonstrate good listening skills
Minimum High school diploma or GED required
Ability to change direction as priorities shift and adapt to changing circumstances
Schedule availability: Monday – Friday and occasional weekends.

Nice To Haves

Experience in delivery coordination or similar discipline preferred
Proficient in MS Office
Ability to communicate in Spanish with proficiency is a plus.

Responsibilities

Answer incoming calls from customers and sales consultants to provide assistance and coordination on orders out for delivery.
Monitor the daily routes and dedicated trucks for the planned installations and deliveries.
If delays occur, contact customers to update the estimated time of arrival. Document why a delay has happened based on driver feedback and collaboration for solutions.
Mitigate and provide support for driver concerns in the case of product or property damage using the pre-approved support tools.
Verify delivery notes within the system. Provide appropriate follow up to any changes that occurred to ensure that billing and risk expectations are documented and communicated within our operating standards.
Work closely with other departments should customer concerns be reported to and escalated by delivery and installation team members.
Coordinate follow up communications with customers, including the satisfaction survey.