Delivery Manager

GE Aerospace

2d • $101,000 - $135,000 • Remote

About The Position

The Delivery Manager – Talent Services is responsible for ensuring high-quality, reliable delivery of Talent Services operations while driving projects and compliance initiatives that enhance the overall employee experience. This role oversees planning, leading, and delivering small to mid-size projects (service enhancements, process changes, tool rollouts) from initiation through closure for global pre-boarding, talent & culture, and learning services. This role will support large scale pre-hire activities for global M&A projects, and the roll out of global background check vendors and services. Job Description Essential Responsibilities: Oversee and support day-to-day operational activities, including incident, request, and problem management, ensuring timely resolution and clear communication. Evaluates and advises regional teams on service, quality and timeliness of objectives. Identify and drive continuous improvement initiatives to improve service stability, efficiency, and customer satisfaction. Drives and coaches to Lean principles Plan, lead, and deliver small to mid-size projects (service enhancements, process changes, tool rollouts) from initiation through closure. Develop detailed project plans, timelines, and resource allocations, coordinating cross-functional teams to deliver on scope, schedule, and budget. Proactively identify, track, and mitigate project risks and issues, escalating as needed to ensure successful outcomes. Maintain project documentation, including charters, status reports, RAID logs (Risks, Assumptions, Issues, Dependencies), and lessons learned. Qualifications/Requirements: Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 9 years of experience). 3–7 years in merger and acquisition service delivery, project management, or operations roles. And strong knowledge of global background check vendors with an emphasis on global implementation. 2-3 years Project Management experience. Desired Characteristics: Strong experience managing onboarding and pre-hire experiences for M&A activities. Experience with global pre-boarding and other global talent functions such as performance, culture surveys and learning Ability to communicate concepts Ability to influence, advise and guide others through options and points of view Ability to offer new solutions to problems outside of set parameters Demonstrated skill in judgement to make decisions and handle complex tasks or problems Knowledge of product performance and experience applying relevant Agile Frameworks and methodologies Knowledge of product/software delivery lifecycle Know of Lean methodologies Strong analytical and problem-solving mindset Strong understanding of elicitation and management techniques

Requirements

• Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 9 years of experience).
• 3–7 years in merger and acquisition service delivery, project management, or operations roles.
• Strong knowledge of global background check vendors with an emphasis on global implementation.
• 2-3 years Project Management experience.

Nice To Haves

• Strong experience managing onboarding and pre-hire experiences for M&A activities.
• Experience with global pre-boarding and other global talent functions such as performance, culture surveys and learning
• Ability to communicate concepts
• Ability to influence, advise and guide others through options and points of view
• Ability to offer new solutions to problems outside of set parameters
• Demonstrated skill in judgement to make decisions and handle complex tasks or problems
• Knowledge of product performance and experience applying relevant Agile Frameworks and methodologies
• Knowledge of product/software delivery lifecycle
• Know of Lean methodologies
• Strong analytical and problem-solving mindset
• Strong understanding of elicitation and management techniques

Responsibilities

• Oversee and support day-to-day operational activities, including incident, request, and problem management, ensuring timely resolution and clear communication.
• Evaluates and advises regional teams on service, quality and timeliness of objectives.
• Identify and drive continuous improvement initiatives to improve service stability, efficiency, and customer satisfaction.
• Drives and coaches to Lean principles
• Plan, lead, and deliver small to mid-size projects (service enhancements, process changes, tool rollouts) from initiation through closure.
• Develop detailed project plans, timelines, and resource allocations, coordinating cross-functional teams to deliver on scope, schedule, and budget.
• Proactively identify, track, and mitigate project risks and issues, escalating as needed to ensure successful outcomes.
• Maintain project documentation, including charters, status reports, RAID logs (Risks, Assumptions, Issues, Dependencies), and lessons learned.

Benefits

• GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing.
• Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services.
• Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants.
• Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level