Delivery Operations Specialist

Gopuff•Philadelphia, PA

1d•Hybrid

About The Position

Gopuff is seeking to hire a Delivery Operations Specialist to play a pivotal role in day-to-day management of our W2 driver program, driver employee management, and the experience differentiation of our W2 driver program. The Delivery Ops Specialist will work cross-functionally in tight coordination with Driver Growth, Driver Marketplace, W2 driver Site Leaders, HR, and Driver Support to ensure that we deliver appropriate staffing levels at our W2 driver locations; that W2 Driver onboarding is an efficient and frictionless process; and that W2 drivers have the appropriate employee experience they expect. This role is a key contributor to a great employee driver experience and delivering a great customer experience via W2 drivers. This is a hybrid position, reporting to the Philadelphia, PA HQ location Tuesday, Wednesday, and Thursday during business hours.

Requirements

Business specialist certification, or administrative experience, or a related field
Strong computer skills and capabilities to learn about new software
Strong operations skills, with the ability to execute tasks with a high degree of accuracy and efficiency
Strong interpersonal and communication skills
Enthusiasm and a great work ethic
Ability to work cooperatively with peers and other associates

Responsibilities

Monitor the flow of W2 driver applicants, and troubleshoot their experience where possible, all the way through onboarding to first delivery.
Manage the rosters of our W2 driver locations, including ensuring sufficient capacity, removing inactive drivers, and ensuring that progressive discipline policies are followed and administered correctly.
Work collaboratively with HR/HRIS/IT to ensure technical integrations necessary to support the W2 driver program are working effectively, or to troubleshoot when necessary.
Work collaboratively with W2 Site leaders to assist them in the management of their roster of W2 drivers.
Serve as the main POC to driver support for support inquiries related to W2 drivers specifically.
Identify opportunities for process improvement within the W2 driver program, and propose strategies to drive additional efficiency, driver benefit, or business value.
Assist delivery ops leadership in additional required management of the W2 program.