Delivery Platform Engineer

Five9

5d • $70,400 - $196,300 • Hybrid

About The Position

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
As a key contributor to the Professional Services Team, the ideal candidate will be a passionate, self-managed individual who can work well with a cohesive team to help delight customers and grow business.

Requirements

• Minimum 3-5 years of consulting experience in a cloud computing or telephony environment.
• Experience with implementing TDM and/or VoIP Call Center solutions (Genesys, Avaya, Cisco, Aspect, LiveOps, Contactual, InContact, Interactive Intelligence and/or CosmoCom) is required - Applicants with experience deploying and/or managing Five9 Call Center solutions are preferred.
• Must be willing to travel up to 5-10% regionally with some national and international travel possible (valid passport required).
• Self-starter possessing excellent time management skills; Able to manage multiple activities simultaneously while requiring little or no oversight and/or direction.
• Excellent verbal and written skills required.
• BA/BS or equivalent experience is required
• Strong technical knowledge of SaaS, Networking, Internet concepts, CRM, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU, Web Services, and Call Center practices – Experience with WFO Applications is a plus.
• Must possess a strong combination of technical call center expertise, client development, and configuration experience.
• Must be an expert at developing and maintaining positive and productive relationships with clients; impeccable communication skills and ability to understand clients’ needs is imperative.

Nice To Haves

• Strong knowledge of CRM and Lead Management solutions (Salesforce, Siebel, NetSuite, RightNow and Velocify) is preferred.
• Technical certifications are a plus.
• Development experience a plus.
• Bi-lingual skills a plus

Responsibilities

• Provide customers with configuration advice, training, and problem resolution throughout the setup and installation process of Five9’s call center software.
• Design and configure Five9’s platform for each customer’s unique requirements
• Troubleshoot software solutions in a wide array of configurations and customer environments both remotely and on-site
• Provide customized training to ensure customers have a thorough understanding of these solutions.
• Articulate the value of Five9’s Professional Services through demonstrations and open discussion with Customers and prospects.
• Effectively communicate with internal and external stakeholders.

Benefits

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees