Nissan Delivery Specialist

D PATRICK INC•Evansville, IN

About The Position

This position ensures that every owner receives a proper delivery of the vehicle features and controls, with special emphasis on properly educating the customer about the technology in the vehicle.

Requirements

Excellent interpersonal skills, excellent communication skills (verbal and written), basic computer experience, ability to work well with others, perform duties with little or no supervision, ability to read and comprehend instructions and information, professional appearance, general knowledge of copy machines, basic math skills.
Individual must be a self-starter, a self-motivator, and be able to work evenings.
Must have knowledge of GPS apps such as Google maps, Apple maps, Waze, etc.
Individual should be honest, ethical, dependable and a team player.
High School diploma or general education degree (GED) and two years of customer service experience.
Valid Driver’s License and good driving record.

Responsibilities

Present new and used CPOs in an effective manner that ensures customer understanding.
Maintain a high degree of product and technical knowledge.
Conduct continuous research and maintain a collection of product and technical information.
Resolve customer inquiries for vehicle technology issues.
Master product knowledge on all vehicles.
Develop and practice presentations for all vehicles and their features.
Maintain and utilize a collection of technological information and resources to assist in explanations.
Assist customers in the delivery of their vehicles and personalize those deliveries to their needs.
Demonstrate vehicles features, technical and dynamic systems, and controls.
Introduce and explain quick guides and online resources for more in-depth information.
Maintain a log of all customer deliveries.
May require travel up to 200 miles a day or overnight if needed.
Get along with others.
Requires being at work on time and having satisfactory attendance.
Any other duties assigned by management.