Dental Customer Support Representative

Modern Dental Laboratories•Livermore, CA

3d•$18 - $22

About The Position

Modern Dental Laboratory USA is a world-class, rapidly growing, global company with strong benefit packages and great long-term stability. We operate in over 25 locations in North America as both MicroDental Laboratories and Modern Dental Laboratory USA. With our focus on Quality, Value, and Legendary Customer Care, our Centers are devoted to building strong and lasting relationships with our dentists and their team members. We are looking for a determined, high-energy, well-organized individual for the position of Customer Support Representative to join our team in Livermore, California. Our Company has the following to offer: Excellent compensation plan with benefits including medical, dental, life insurance, short/long term disability, 401(k), vacation and holidays Flexible working hours Career advancement opportunities Investments in the latest technology Exclusively focused in cosmetic, implant and digital design for fixed prosthodontics

Requirements

Knowledge of dental lab products, materials, and techniques preferred
Basic computer knowledge with ability to learn new programs
Strong interpersonal, verbal, and written communication
High attention to detail with the upmost accuracy is required
Understanding of general administrative policies and procedures
Self-motivated with strong organization skills and ability to manage multiple tasks in a fast-paced, high volume environment.
Maintain clean equipment and work area
Ability to stand for long periods of time; Ability to lift up to 30 lbs.
Team Player a MUST
High school diploma or equivalent required

Nice To Haves

Knowledge of dental lab products, materials, and techniques preferred

Responsibilities

Responsible for tracking, entering, and researching information in current systems
Prepare material for shipping by weighing, packaging, stamping, and preparing necessary shipping forms such as invoices and shipping labels
Disinfect all incoming cases following laboratory safety processes
Provide exceptional customer service via phone, email, and blog
Assemble and fill boxes with items that need to be shipped
Unload, sort, and prioritize incoming packages for case entry
Maintain inventory of shipping materials and supplies
Provide support to employees and managers in the handling of all shipping related activities, including routing internal drivers for package pickup and delivery
All other duties as assigned or as otherwise required