Dental Office Representative-Expected start date June 2026

Peoples Community Health Clinic•Waterloo, IA

13d

About The Position

The Dental Office Representative facilitates patient care by triaging and scheduling dental appointments, assisting with dental accounts and pre-authorizations for dental care, and making referral appointments for patients as needed. Performs all defined services and other related duties in accordance with the mission of Peoples Community Health Clinic.

Requirements

Strong analytical, critical and problem-solving skills
Self-motivated to develop and maintain own competence as it pertains to the position.
Working knowledge of MS Office Products (ex. Outlook, Excel, Word) and Windows Platform. Must be comfortable moving within Dental program software and/or an EHR computer system regularly.
Ability to work with diverse groups of people
Ability to work with a large degree of independence and respond calmly in stressful situations
Demonstrates a cooperative and courteous manner towards patients, families, and visitors while carrying out job functions.
Works cooperatively with dentist, hygienist, co-workers, students, and other personnel.
Communication – listening, speaking, writing, and reading comprehension
Skilled in planning, organizing, adaptability, attentiveness to detail and flexibility of assignment.
Maintains strict confidence
High School diploma / GED required.

Nice To Haves

Dental office experience preferred.

Responsibilities

Triages and schedules patient dental appointments in person and by phone.
Performs reception functions within the dental department.
Verifies appointment completion and check out procedures.
Assists with patient accounts functions.
Maintains and reviews dental records.
Works to improve work processes and clinical outcomes including health disparity and quality improvement collaboratives.
Supports a service-oriented atmosphere in accordance with Peoples Community Health Clinic Mission and Philosophy.
Follows PCHC policies and procedures.
Maintains a safe working environment and practices safe working habits.
Assists in control of Peoples Community Health Clinic resources.